Author Topic: Aeotec Smart Switch 6 AU - Purging associations  (Read 2733 times)

Offline CRom11

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Aeotec Smart Switch 6 AU - Purging associations
« on: July 19, 2018, 02:25:24 am »
Hi,

having issues with the above Aeotec Smart Swich 6 AU version. Whatever I do it gets stuck on 'Purging associations' or 'Failed to configure security' (that one occasionally goes away after repairing).

Have the Vera Plus on latest software, bought the Aeotec USB Z-Wave stick and upgraded to latest version but still no joy. The switch responds to commands from dashboard but getting constantly messages about lost connection to the switch

Any advice..?

Offline Spanners

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #1 on: July 19, 2018, 10:51:31 am »
Same here. On 3 different AU SS6's.

Have a case open with Vera Support - but no joy.

Can pair some other devices ok. But also get the Purging problem on Fibaro Dimmer 2's.

Offline CRom11

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #2 on: July 19, 2018, 06:10:27 pm »
Have few Aeotec devices, this is the only one giving me grief, reading about issues on fibaros too, so a bit hesitant to try them

Offline zedrally

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #3 on: July 19, 2018, 11:12:55 pm »
Lodge a support ticket. That was the only way I could get them working.
Not sure what they do but
Auto Config was turned off.
Its really very disappointing that I can take these or any other unsupported device and get it included first time in HS.
Living in the Land of Oz, give me a vegemite sandwich. Home Seer, Vera Lite & Edge, Popp, Black Cat Smart Hub & Vera G, Black Cat Lite 1 & 2's a Black Cat Dimmer or 2, Fantem Tec and then some  Black Cat Cat's Eye PIR's & Door-Window Sensors, RFXComm, Broadlink RMPro & Mini plus a Z-UNO or 2.

Offline CRom11

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #4 on: July 20, 2018, 10:05:41 pm »
Did that yesterday, got reply within couple of hours and all seems to work fine now. Was a bit sceptical about tech support but glad to report I'm happy with the response and resolution

Offline Spanners

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #5 on: July 21, 2018, 03:48:05 am »
Did that yesterday, got reply within couple of hours and all seems to work fine now. Was a bit sceptical about tech support but glad to report I'm happy with the response and resolution

Double check whether the device is really passing configuration, or they've just told Vera to not try to complete configuration on the device. They tried this 'fix' on mine but the give away is:

- When you pair another SS6, it fails to configure and has Purging associations error.
- If you "Configure node right now" absolutely nothing happens.
- If you check the advanced variables, the Neigbors variable will be empty (as will a bunch of others).

The SS6 still functions as in you can turn it on/off. But it's not properly included in the network. I have the Z-wave CIT and I can see where it's going wrong in removing the Lifeline and Retransmit associations and then failing to add them back to node 1 (Vera).

From the trace, it's not actually the purging associations that's failing, that's happening. The config step is failing at "Association Group Info Get", after which it would assign the associations. The other two images show what it should look like, and what's happening at the moment.

I've got 4 SS6's that I'm trying to pair at the moment, none will finish. I suspect this is a more recent problem, as I had no issues with the SS6's about 6 months ago when I originally added them.





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Offline CRom11

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #6 on: July 25, 2018, 03:44:24 am »
Hmm, your description is way more technical than my knowledge of vera/z-wave (coming from industrial control systems engineer) so can't really answer properly. When I fired this back to the support, the answer that came back seems to confirm your theory.. see quotation below:

'In regards of the Aeotec Smart Switch 6, we usually try to modify an option from the device itself > Go to the Settings of the device by clicking on the Arrow next to it, then click on Settings > Automatically configure and change this option to ?No? after some tries of operating the device, the message is gone. (This steps by step is in case we got this scenario).'


Offline trygve

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #7 on: July 28, 2018, 01:42:49 pm »
I can report that I have the same issue with one smart switch I just did a firmware upgrade on. The device works, but I get an error where is halting on purging association. I'll contact customer care to see if they can solve it.
Vera Edge. Qubino flush dimmers-, 10V dimmers-, flush relays-, flush shutters-, Sunricher touch panel-, RGBW touch panel, Secure thermostats & relays, HeatIt thermostats, Fibaro RGBW dimmers, Aeotec multisensors-, Switches, Z-Wave.Me Wall Controllers, SwiidInter Cord Switch, Velux Integra, Sonos

Offline Spanners

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #8 on: July 28, 2018, 11:04:56 pm »
They're still working on mine, no fix yet.

If you're logging a ticket you might want to refer them to this thread and to Case #: 323031.


Offline trygve

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #9 on: July 30, 2018, 07:23:05 am »
I logged a ticket to my issue and support kindly fixed the problem within 6 hours or so. Now working fine in my end.

I did point to this thread in my ticket.
Vera Edge. Qubino flush dimmers-, 10V dimmers-, flush relays-, flush shutters-, Sunricher touch panel-, RGBW touch panel, Secure thermostats & relays, HeatIt thermostats, Fibaro RGBW dimmers, Aeotec multisensors-, Switches, Z-Wave.Me Wall Controllers, SwiidInter Cord Switch, Velux Integra, Sonos

Offline Spanners

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #10 on: July 30, 2018, 07:50:57 am »
Fixed properly or did they just turn off the auto configuration?

Offline Spanners

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #11 on: August 23, 2018, 08:27:45 am »
Ok people, after exhaustive testing I'm calling this a bug in v1.01 of Aeotecs Smart Switch Firmware (potentially now showing up with the recent Z-wave firmware update on Vera).

If I use a v1.00 switch, it pairs first go from the other side of the house in both secure and non-secure. It correctly shows at least 10-12 neighbours in the Z-wave Mesh and I can change device options.

If I upgrade that switch to v1.01 firmware. It takes several goes to pair it if it's sitting next to Vera and will not pair at all in secure mode - it's not even detected from the same location when it was v1.00. It then fails at Purging Associations. It's almost like the v1.01 firmware kills the range of the Z-wave radio in the SS6.

If I mash "Configure Node Now" for a few days (yes, days) it may eventually complete the configuration. Repeat for applying changes to device options. Even after that, it shows no neighbours (or at best 1 or 2). Yes it works, but it's a negative impact on the z-wave mesh. See the attached image for the difference in "Meshiness" if you manage to get a v1.01 one to "work".

Unfortunately Aeotec won't give me the v1.00 firmware to run a downgrade test and I'm sure as hell not upgrading any more of them.




« Last Edit: August 23, 2018, 08:57:17 am by Spanners »

Offline jcq

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #12 on: August 24, 2018, 03:08:03 am »
Argh! I just went and updated several SS6's and am now plagued with 'purging associations' errors too. Seriously Aeotec, updated firmware thats worse than the prior version!

Thanks for the definitive answer Spanners, that chart of the nodes is sad viewing.

Offline ninkasi

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #13 on: August 26, 2018, 10:07:49 pm »
So - I had issues over a year ago with one of my SmartSwitch/ZW096's. After much pain I got it back up and running again by reflashing it using a USB stick provided by Capital Smart Homes (https://capitalsmarthomes.com.au/) - so a big shout out to them for their support. If you are in the land of Oz, then I highly recommend them.

Anyhow, end result was I managed to get it working *but* the radio signal was severely degraded. Not sure why other than perhaps an issue with the antenna. Basically, it now works *but* I had to pair it with it right up against Vera and then it only works when it is within a few meters of another Zwave device. I more recently had an issue with another one of the ZW096's showing as not being detected in Vera, although I could still control them. Once I sent a command to them they would come back to life, then not that long after they would come up with the error again. I since discovered that the error was slightly misleading in that with an update to how Vera checks the Zwave network, it will have a device report as being 'not detected' when in fact it means 'there is an error on the Zwave network from this device'. That error could be due to anything - but in my case it popped up after changing a battery powered motion sensor to powered. To resolve that issue I needed to completely remove the 'failed' devices, and add them back in again. I also had to do that with the devices close to Vera otherwise the security key exchange didn't work.

Long story short - mine are all good now, but be aware that I have had an issue with the antenna on the ZW096 that may or may not be unique. This is combined with the possibly misleading error from Vera about devices not being detected when they actually are but rather are having zwave network issues. In other words, your firmware update may be a contributing factor to your issues, but it may not be the sole factor.

Finally, I had a dig around on the old windows laptop I used to reflash my ZW096 way back when. I found where I had extracted the files so zipped it all up again. If Aeotec are refusing to provide the EU/AUV1.00/USV1.03 (which I believe were the same), and if you are willing to trust some random person on the interwebs, then feel free to have a look here: https://drive.google.com/open?id=1czDL5PF7T-r8CKhDBGCOJLoJK8_58yKZ

Cheers
Home Automation veteran. Rolled own, then MisterHouse and X10, now Vera - mysensor arduino and ESP8266 network - zwave lights, locks, switches - milights - yeelights - google home(s) - Broadlink RM - raspberry pi(s) with various scripts for power and weather station - Logitech Harmony - Imperihome

Offline Spanners

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Re: Aeotec Smart Switch 6 AU - Purging associations
« Reply #14 on: August 26, 2018, 10:33:13 pm »
Thanks @ninkasi for posting that older firmware.

I will run a downgrade test and report back on whether my hypothesis stands up.

I have 4 units to test with, so I'd be surprised if there's a 'fault' with all of them and hope to show that code is the only variable if the results are consistent.
« Last Edit: August 26, 2018, 10:58:52 pm by Spanners »