Author Topic: Vera VistaCam 1101 HD (weatherproof) wont wirelessly work  (Read 1580 times)

Offline beehoo

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Vera VistaCam 1101 HD (weatherproof) wont wirelessly work
« on: July 31, 2018, 06:09:05 am »
Hey,

nice installation with devolo smoke, motion, light, temperature control and with the Vera VistaCam 1000. Works flawlessly.

However, I cannot seem to make the wireless pairing work with the HD 1101 version. It works via Y-cable however, but Its not something
we could use on a customers site.

We have 2 cameras out of the box and neither works. However, both works fine with the HP WPS router. Just not with the VeraSecure itself.

Any free tricks to try to solve this out? Thanks in advance.

br, J

Offline Sorin

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Re: Vera VistaCam 1101 HD (weatherproof) wont wirelessly work
« Reply #1 on: July 31, 2018, 07:33:55 am »
Hello there,

If the instructions over here won't work : https://support.getvera.com/customer/en/portal/articles/2947325-install-and-setup-vistacam-1101?b_id=712
Please see our Customer Care team as well. Contact details in my signature.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline DLT1956

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Re: Vera VistaCam 1101 HD (weatherproof) wont wirelessly work
« Reply #2 on: September 08, 2018, 05:11:14 pm »
Hi Sorin,

Is this why we can't order the 1101 right now? 

Offline beehoo

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Re: Vera VistaCam 1101 HD (weatherproof) wont wirelessly work
« Reply #3 on: October 15, 2018, 03:24:13 am »
We settled down (until further notice or improvement) to pair the HD 1101 with the customers router that has a WPS. Wont still work directly with the Vera Secure. Also another option is to add a POE-injector and just use as a normal webcam. Waiting announcement when the vera + hd 1101 pairing issue has been solved. Excellent camera otherways, thumbs up