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Author Topic: Upgrade to veraPlus - Userguides disappeared  (Read 1081 times)

Offline pit

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Upgrade to veraPlus - Userguides disappeared
« on: July 31, 2018, 02:55:34 pm »
Last year there were userguides in the getvera-costumerportal for upgrading veraEdge etc. to veraPlus, eg:
https://support.getvera.com/customer/en/portal/articles/1840689-intro-upgrading-your-controller
https://support.getvera.com/customer/en/portal/articles/2345058-to-veraplus-verasecure-from-veraedge?b_id=712

Now they are disappeared: These webpages report: "This article doesn't have a translation for English".
Is there a problem with upgrades or is it a bug in the portal?




Offline Sorin

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Re: Upgrade to veraPlus - Userguides disappeared
« Reply #2 on: August 01, 2018, 06:22:16 am »
They have been replaced by these two documents.

https://support.getvera.com/customer/en/portal/articles/2946226-upgrade-vera-legacy-controllers-from-ui5-to-ui7-firmware?b_id=712

https://support.getvera.com/customer/portal/articles/2942693-how-to-migrate-to-verasecure-veraedge-or-veraplus


With the new Z-Wave firmware versions on the new platforms, there is no need for the additional steps described in the old documents. If you're looking for something specific please let me know.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline legend99

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Re: Upgrade to veraPlus - Userguides disappeared
« Reply #3 on: December 18, 2018, 02:42:06 pm »
Getting Security errors on those links. Might want to fix that.

Offline svaleb

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Re: Upgrade to veraPlus - Userguides disappeared
« Reply #4 on: December 19, 2018, 03:52:13 am »
Me too,

Offline reneboer

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Re: Upgrade to veraPlus - Userguides disappeared
« Reply #5 on: December 19, 2018, 05:26:40 am »
Yep, certificate errors. It seems the certificates are expired as of today:

support.getvera.com uses an invalid security certificate.

The certificate expired on Tuesday, December 18, 2018, 15:24:28. The current time is December 19, 2018, 11:27 AM.

Error code: SEC_ERROR_EXPIRED_CERTIFICATE
« Last Edit: December 19, 2018, 05:28:42 am by reneboer »
2xVeraLite, VeraEdge, openLuup, ALTUI, 20 switches, 10 dimmers, 20 sensors, 10 scene controllers, 1 Harmony Hub, many plug-ins. Not enough time.

Offline Sorin

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Re: Upgrade to veraPlus - Userguides disappeared
« Reply #6 on: December 19, 2018, 05:55:35 am »
Thanks, guys, we're on this. I'll keep you posted
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline Sorin

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Re: Upgrade to veraPlus - Userguides disappeared
« Reply #7 on: December 19, 2018, 11:03:26 am »
Support pages back, up!

Thanks
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7