Author Topic: Problem after update to 1.7.4001  (Read 592 times)

Offline deepsnow

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
Problem after update to 1.7.4001
« on: August 09, 2018, 02:19:04 pm »
Hello.

Everything was working perfectly until I did this update.

Now, everything still seems working, except my scenes to shut off my lights at sunrise. I have to manually reboot my Vera Plus every morning, then I can turn the lights off through the web interface. They turn on at sunset, but never turn off.

I can see the event is being triggered like it should, but the communication seems lost with my z-wave LED bulbs until I reboot. I can still communicate with my door lock, so it is just the light bulbs.

I have 4 of these units in 4 different homes. This is the only one I have upgraded so far. Soon I will not be at this house to reboot the controller, so my home automation is a lot less automated.

Any ideas?

Is there an automatic reboot scheduler I can run in the middle of the night that would simulate me rebooting the controller?

Can I downgrade firmware?

Any other options you know of?

Thank you,
Scott

Offline Sorin

  • Administrator
  • Hero Member
  • *****
  • Posts: 982
  • Karma: +83/-10
Re: Problem after update to 1.7.4001
« Reply #1 on: August 10, 2018, 03:59:07 am »
Hello there,

I'm sorry to hear this, but before trying anything else I would suggest having our Customer Care having a look at it.
Contact details are in my signature.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline HSD99

  • Sr. Member
  • ****
  • Posts: 282
  • Karma: +11/-0
Re: Problem after update to 1.7.4001
« Reply #2 on: August 10, 2018, 10:04:19 am »
I'm sure that Customer Care will sort things out for you. It's quite easy, however, to create a scene that will reboot your Vera on a schedule. Search the forum---there are a number of examples. If you still have questions, let us know.

Offline Sammy2

  • Hero Member
  • *****
  • Posts: 869
  • Karma: +5/-5
Re: Problem after update to 1.7.4001
« Reply #3 on: August 13, 2018, 04:16:03 pm »
I'm sure that Customer Care will sort things out for you. It's quite easy, however, to create a scene that will reboot your Vera on a schedule. Search the forum---there are a number of examples. If you still have questions, let us know.

I was unsuccessful in the suggested search. Can you say how this is done? Currently I use a WiFi switch from afar to reboot the Vera when necessary.

Offline jswim788

  • Hero Member
  • *****
  • Posts: 788
  • Karma: +57/-2
Re: Problem after update to 1.7.4001
« Reply #4 on: August 13, 2018, 04:45:01 pm »

Offline HSD99

  • Sr. Member
  • ****
  • Posts: 282
  • Karma: +11/-0
Re: Problem after update to 1.7.4001
« Reply #5 on: August 13, 2018, 05:51:04 pm »
That's the thread I had in mind.  There is a terminology issue that we should mention. The thread discusses using the OS "reboot" command to restart Vera. This has various names: warm boot, restart, warm start. Power is not cycled to the Vera. The OS does a clean shutdown before the restart.

Power cycling is different. The OS probably doesn't do a clean shutdown (unless Vera has a power-fail interrupt), but the design of embedded Linux systems should prevent problems with a sudden power loss. When power is restored, the power-on reset hardware in Vera resets the hardware to a known state. This does not occur with an OS reboot.

This is why you may see a difference between an OS reboot and a power cycle. Hopefully, the OS reboot will do what you want. For example, the Z-Wave co-processor seems to be able to get itself wedged, with a power cycle the only thing that will fix it. In my experience, this is rare.

Offline Maegda

  • Customer Care
  • Global Moderator
  • Jr. Member
  • *****
  • Posts: 79
  • Karma: +1/-0
Re: Problem after update to 1.7.4001
« Reply #6 on: August 31, 2018, 10:58:32 am »
Hello,

I sent you an email, you may reply if you still need assistance.

Thank you!
Vera Control, Ltd.  Smarter Home Control
support@getvera.com  +1 (866) 966-2272