Author Topic: Vera Secure or Vera Plus failsafe mode, recovery mode.  (Read 493 times)

Offline f0u

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Vera Secure or Vera Plus failsafe mode, recovery mode.
« on: November 05, 2018, 05:11:42 pm »
Hi!
Any known method of how to recover a bricked Vera Secure that only powerled lights constantly on, and no other leds. ?
Holding reset button when putting in power cable it boots in some state that all leds lights but power led blinks. Still no network contact.
 
Tftp method ?
Boot in recovery mode/failsafe mode ?
Usb flash ?
Jtag flashing  ?
Special recover firmware ?

Have a hard time to figure this out. Anyone knows ? or can maybe @Sorin @melih share your knowledge of the recovery procedures.

Offline Ionut A

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Re: Vera Secure or Vera Plus failsafe mode, recovery mode.
« Reply #1 on: November 06, 2018, 02:29:10 am »
Hello f0u,

Usually we are using TFTP to establishes the connection with the controller, then based on the type of the issue we use PuTTY and WinSCP. There is no specific method of putting VeraSecure or VeraPlus in recovery mode as it is on VeraLite or Vera3. These controllers can only be recovered if they receive and respond to an IP address

Also, as far as I can see, your VeraSecure unit is up and running on our servers.
If you have any issues with a Vera controller, I highly recommend you to contact Customer Care Department via email at "support@getvera.com"

Thank you!

Offline f0u

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Re: Vera Secure or Vera Plus failsafe mode, recovery mode.
« Reply #2 on: November 06, 2018, 03:05:17 am »
Hi Ionut A
Thank you for a quick and informative reply. You are right, i have a Vera Secure up and running, my third unit. Two unit's failed and i got replacement for them. Wonderful and great support you have in these situations!   

But it raises a number of follow-up questions. It almost seems like it's an active decision not to have a recovery mode. Couldn't it be enabled by future updates?. Are you considering not using a recovery/failsafe mode even for future hardware too?
I think I have read many posts here about bricked devices that could certainly have been recreated here through a functioning recovery mode. It would certainly have been a very appreciated feature when the unforeseen happens. Especially when the software is so incredibly unstable and fragile.

Being forced to use third party solutions and plugins to get what many would consider to be basic functionality just make the need even more important to have a good security solution to lean back on at experimenting.





 
« Last Edit: November 06, 2018, 09:39:43 am by f0u »