Author Topic: VistaCam 900 unresponsive - infrared lights stuck on  (Read 486 times)

Offline scottwylie

  • Newbie
  • *
  • Posts: 1
  • Karma: +0/-0
VistaCam 900 unresponsive - infrared lights stuck on
« on: November 17, 2018, 03:27:57 pm »
Hi my three month old Vistacam 900 has become unresponsive - tried turning off and on, holding the reset button for 25secs etc. but does nothing. The red infrared lights are permanently on and the small indicator lights on the rear don't function. Anyone seen this? Is it bricked?

Offline Sorin

  • Administrator
  • Hero Member
  • *****
  • Posts: 1035
  • Karma: +83/-10
Re: VistaCam 900 unresponsive - infrared lights stuck on
« Reply #1 on: November 20, 2018, 04:30:10 am »
Hello Scott,

I see that you are already in contact with our Customer Care team. We'll make sure this is sorted ASAP.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7