Author Topic: Tech Support Response Time  (Read 303 times)

Offline legend99

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Tech Support Response Time
« on: November 30, 2018, 02:32:46 pm »
Guy is anyone else having problems with support getting not back to them? I have had a huge problem with my unit freezing up a couple of times a day, the problem has started again this week and still have not heard back from support on how on earth to fix this once and for all.

Online Diego_

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Re: Tech Support Response Time
« Reply #1 on: November 30, 2018, 09:52:13 pm »
Hello,

Thank you for bringing this to our attention.

Did you send the email to support@getvera.com? I couldn't find it so I decided to open a trouble ticket to start working on this issue.

Please check your inbox and provide us with more information.

Our apologies for any inconvenience.
Diego ▾ Customer Care
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272 HOURS OF OPERATION for Customer Care Department - 24/7