Author Topic: Invitation to VeraMobile iOS Beta  (Read 2843 times)

Offline Sorin

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Invitation to VeraMobile iOS Beta
« on: December 11, 2018, 07:41:22 am »
Let me start by thanking the passionate, dedicated and committed people who will be willing to do the hard work and sprint with us to build something important for our community and it's users.

The VeraMobile Beta app is where we test our newest features and app updates. The VeraMobile Beta app functions just like the normal VeraMobile app, but you also get to help us hunt bugs, improve usability, and try features before public release.

Release Notes 3.18(30)

Major improvements and bug fixing for the new VERA iOS Application - 3.18(30)
The efforts were concentrated on improvement and stabilization.

One change to note is that enrollment for the Beta version of Vera Sentinel and Vera Protect is now closed. These services will be made available again in a general release in the near future.

As noted above, this is a major release that includes bug fixes and improvements to all areas of the app and will result in a more stable app with improved functionality.

The top fixes include:

-- Stabilized pairing wizard
-- Stabilized and improved flows for adding new devices, rooms, and scenes
-- Improved camera streaming
-- Added ability to remove snapshots and recordings and delete Hot Zones
-- Eliminated many known issues to improve the overall user experience

Please note that many changes were also implemented in the backend. These changes will improve the user experience but may result in errors for those using older versions of the app. Because of this, we recommend updating to v 3.18(30) as soon as possible.

You can enroll in our beta program at the following link https://us7.list-manage.com/subscribe?u=ac78fb944aeae20acd80c2407&id=e24829dc39

As always, the feedback we receive for our BETA app, from our users is highly appreciated, so please do not hesitate to reach out to us.

Thank you!
« Last Edit: January 31, 2019, 02:04:38 pm by Sorin »
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Offline joseph.ahd

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Re: Invitation to VeraMobile iOS Beta
« Reply #1 on: December 16, 2018, 01:53:38 am »
Hi. I have been testing the app since a couple of days now, and so far I am happy with it. The issues that I have expercienced previously with remote control (outside of the local network) seems to be rectified.
The only thing I am still struggling with sometimes is the (controller busy updating data) message which might have to do with my setup in particular (not sure though). Also if I could suggest having a (network refresh button or slide action) might help resolve such issues.

Thank you for your efforts and support.
« Last Edit: December 16, 2018, 01:58:06 am by joseph.ahd »

Offline dJOS

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Re: Invitation to VeraMobile iOS Beta
« Reply #2 on: December 16, 2018, 02:02:01 am »
The app works great and I'm happy with it so far, I get that this is a beta and there is new infra etc behind this, but I'm seeing a minimum of 30min lag in iOS notifications being sent after events occur ... If I get them at all!

At first I wasn't bothered but now it's getting into deal breaker territory for me, I need the iOS notifications to be sent in a timely fashion or I'll be bailing on the beta, sorry but I rely on them for too many things to ignore it any longer.

 :(
HAC: Vera Plus & Hass.io | Voice Control: Amazon echo's | Z-Wave Devices: Aeotec Smart Switches, Nano Switches / Dimmers & Garage Door Opener | Thermostats: nest's

Offline dJOS

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Re: Invitation to VeraMobile iOS Beta
« Reply #3 on: December 16, 2018, 07:25:10 pm »
The app works great and I'm happy with it so far, I get that this is a beta and there is new infra etc behind this, but I'm seeing a minimum of 30min lag in iOS notifications being sent after events occur ... If I get them at all!

At first I wasn't bothered but now it's getting into deal breaker territory for me, I need the iOS notifications to be sent in a timely fashion or I'll be bailing on the beta, sorry but I rely on them for too many things to ignore it any longer.

 :(

Ok, This did seem to be improving, notification delays were down to ~5mins ........... but now they are back out to 30 min minimum delays.  :-[
HAC: Vera Plus & Hass.io | Voice Control: Amazon echo's | Z-Wave Devices: Aeotec Smart Switches, Nano Switches / Dimmers & Garage Door Opener | Thermostats: nest's

Offline Sorin

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Re: Invitation to VeraMobile iOS Beta
« Reply #4 on: December 17, 2018, 06:33:25 am »
Hello guys, notifications delays have been related to some server-side issues rather than the app.

We're so sorry about that but everything should be back on track now.
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Offline dJOS

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Re: Invitation to VeraMobile iOS Beta
« Reply #5 on: December 17, 2018, 02:40:11 pm »
Hello guys, notifications delays have been related to some server-side issues rather than the app.

We're so sorry about that but everything should be back on track now.

Thanks Sorin, aside from that the beta is going well, connection to the servers is much faster now. Although if still like to see a spinning indicator before the app let's you interact with it. My wife frequently tries to change things before the connection is complete and the app has discovered Device states.
HAC: Vera Plus & Hass.io | Voice Control: Amazon echo's | Z-Wave Devices: Aeotec Smart Switches, Nano Switches / Dimmers & Garage Door Opener | Thermostats: nest's

Offline Sorin

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Re: Invitation to VeraMobile iOS Beta
« Reply #6 on: December 17, 2018, 03:17:01 pm »
There is still a lot of re-architecting going on the cloud side. We really hope for minimal impact as best as possible.

Thanks, dJOS.
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Offline Pabla

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Re: Invitation to VeraMobile iOS Beta
« Reply #7 on: December 17, 2018, 04:14:33 pm »
Hello guys, notifications delays have been related to some server-side issues rather than the app.

We're so sorry about that but everything should be back on track now.

Thanks Sorin, aside from that the beta is going well, connection to the servers is much faster now. Although if still like to see a spinning indicator before the app let's you interact with it. My wife frequently tries to change things before the connection is complete and the app has discovered Device states.

Agreed.

Offline dJOS

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Re: Invitation to VeraMobile iOS Beta
« Reply #8 on: December 18, 2018, 04:22:19 am »
Hello guys, notifications delays have been related to some server-side issues rather than the app.

We're so sorry about that but everything should be back on track now.

Hi Sorin, it's 8:20 pm AEDST here in Australia and the notifications have been completely MIA all day - and I mean Zero notifications received at all, despite over a dozen events occurring that are configured to generate notifications.
HAC: Vera Plus & Hass.io | Voice Control: Amazon echo's | Z-Wave Devices: Aeotec Smart Switches, Nano Switches / Dimmers & Garage Door Opener | Thermostats: nest's

Offline Sorin

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Re: Invitation to VeraMobile iOS Beta
« Reply #9 on: December 18, 2018, 04:29:04 am »
Oh, that doesn't sound right. I'm checking on that  :(
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Offline dJOS

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Re: Invitation to VeraMobile iOS Beta
« Reply #10 on: December 18, 2018, 04:31:35 am »
Oh, that doesn't sound right. I'm checking on that  :(

Thanks Sorin.
HAC: Vera Plus & Hass.io | Voice Control: Amazon echo's | Z-Wave Devices: Aeotec Smart Switches, Nano Switches / Dimmers & Garage Door Opener | Thermostats: nest's

Offline Sorin

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Re: Invitation to VeraMobile iOS Beta
« Reply #11 on: December 18, 2018, 05:26:53 am »
dJOS, would you please log a ticket with our Customer Care team so we can look into this. It seems to be something very localized and we need more info.
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Offline dJOS

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Re: Invitation to VeraMobile iOS Beta
« Reply #12 on: December 18, 2018, 05:28:57 am »
dJOS, would you please log a ticket with our Customer Care team so we can look into this. It seems to be something very localized and we need more info.

No worries, I'm off to bed and will raise it in the morning.
HAC: Vera Plus & Hass.io | Voice Control: Amazon echo's | Z-Wave Devices: Aeotec Smart Switches, Nano Switches / Dimmers & Garage Door Opener | Thermostats: nest's

Offline dJOS

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Re: Invitation to VeraMobile iOS Beta
« Reply #13 on: December 18, 2018, 04:05:36 pm »
dJOS, would you please log a ticket with our Customer Care team so we can look into this. It seems to be something very localized and we need more info.

Hi Sorin, I'm not sure what happened overnight (Aussie time), but today notifications are working perfectly with no delays and I didnt log a support ticket. Whatever it was you guy's did, im grateful.  8)
HAC: Vera Plus & Hass.io | Voice Control: Amazon echo's | Z-Wave Devices: Aeotec Smart Switches, Nano Switches / Dimmers & Garage Door Opener | Thermostats: nest's

Offline Sorin

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Re: Invitation to VeraMobile iOS Beta
« Reply #14 on: December 19, 2018, 04:39:07 am »
dJOS - not related to the mobile apps but certainly affected, the team is also re-architecting the notification modules of the cloud servers, among other things.
We're working on mitigating this for minimal impact for our users but for short periods of time, issues such as this might occur. We'll try announcing these things the best we can.

We're so sorry for the trouble.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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