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Author Topic: Can't can't find my existing account  (Read 187 times)

Offline hiker108

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Can't can't find my existing account
« on: December 28, 2018, 10:46:55 am »
VERA can't find my old email or username or password when I try to login at micasaverde or vera. I've had a VERA controller installed for a long time and I use the old android app. Don't want to have to reset the unit.

I know my email, username and password but VERA can't find it.

thanks,
Ed

Offline Cristina

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Re: Can't can't find my existing account
« Reply #1 on: December 28, 2018, 11:05:23 am »
Hello,

Please note that we have reply to trouble ticket that was send to us, by you.

Thank you and Happy Holidays !

Offline hiker108

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Re: Can't can't find my existing account
« Reply #2 on: December 28, 2018, 11:16:20 am »
Thanks,

I did hear back and was told to login at CP.mios.com  which worked fine.

Will I always have to do that?

Ed

Offline HSD99

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Re: Can't can't find my existing account
« Reply #3 on: December 28, 2018, 11:35:43 am »
Thanks,

I did hear back and was told to login at CP.mios.com  which worked fine.

Will I always have to do that?

Ed
UI5 logins and UI7 logins are different and run on different servers. The getvera.com login is for UI7.