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Author Topic: Fibaro wall plug FGWPE/F-002 ZW5 very short range  (Read 242 times)

Offline Henkka

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Fibaro wall plug FGWPE/F-002 ZW5 very short range
« on: January 19, 2019, 09:27:08 am »
I have a fibaro wall plug, and for me it seems that it's range is not as good as it should be.

When the wall plug is directly connected to my VeraPlus, the operating range is 3 meters (10ft) at maximum. Distance is measured without any obstacles between.

For me it seems that something is not right. Is 3m max. operating range normal for fibaros, or is there something to adjust on it's settings?

I added it to my Vera as FGWPE/F-001 wall plug, even it actually is a FGWPE/F-002... I am new with Z-wave and Vera, so I don't know does that even have any effect to the operation..

Offline Diego_

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Re: Fibaro wall plug FGWPE/F-002 ZW5 very short range
« Reply #1 on: January 21, 2019, 07:38:56 pm »
Hello,

We have created a trouble ticket for troubleshooting of this device.

Please check your inbox and reply with the information we've requested.

Thank you.

Diego ▾ Customer Care
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272 HOURS OF OPERATION for Customer Care Department - 24/7

Offline Henkka

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Re: Fibaro wall plug FGWPE/F-002 ZW5 very short range
« Reply #2 on: January 25, 2019, 08:21:52 am »
Thanks for the tech support.

There was no simple explanation for this, and I ended up sending the unit back to Poland, to Fibar Group. 
Hopefully they will confirm that the unit was broken.

edit: Fibar Group replaced my faulty unit for free. Replacement wall plug works fine now.  :)
« Last Edit: February 05, 2019, 09:27:20 am by Henkka »