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Author Topic: app is crashing with ios6 upgrade  (Read 11379 times)

Offline SquareConnectJohn

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Re: app is crashing with ios6 upgrade
« Reply #15 on: September 23, 2012, 04:51:56 pm »
Jimpapa,

Thanks for the information. We will follow up on this.

John
Square Connect Co-Founder

Offline Double J

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Re: app is crashing with ios6 upgrade
« Reply #16 on: September 26, 2012, 01:37:40 pm »
My problem is I had a 'dead' Vera in my configuration. It had long since been removed from mios, but SQ doesn't seem to recognize that. I had often deleted that Vera from SQ only to find it returning shortly after. Being lazy, I just left it in there and would clear the "can't connect" pop-up during the app start-up.

I repeatedly tried to beat the crash and delete the dead Vera. This time I saved my configuration. My old Vera is not returning and the SQ Remote is no longer having an issue on my iPhone.

I hope this helps someone.
"Trust, but verify." ~ Ronald Reagan

Offline jethigh

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Re: app is crashing with ios6 upgrade
« Reply #17 on: September 26, 2012, 06:00:27 pm »
So no response from SQ since the 22nd. Nice - this has rendered the SQ useless.  So an update would be nice about now

Offline jimpapa

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Re: app is crashing with ios6 upgrade
« Reply #18 on: September 26, 2012, 06:03:24 pm »
... IOS 6 was available to developers.  You would think SQ would have tested this like all the other apps that DID GET updated.... and those don't have a $200 hardware portion that need an IOS device to even make it work..

SQ...  dropped ball... seriously embarrassing. 

Offline CMRancho

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Re: app is crashing with ios6 upgrade
« Reply #19 on: October 01, 2012, 09:41:22 am »
Still waiting....
Vera123beta; Schlage, Kwikset, TZEMT400; Linksys cams, Smarteye cams, HSM100; Aeon, Everspring, Cooper, Leviton, Intermatic, FortrezZ, Global Caché, USB-UIRT, Somfy, etc.

Offline Ruetech

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Re: app is crashing with ios6 upgrade
« Reply #20 on: October 11, 2012, 09:30:02 pm »
This sucks almost all of my Vera customers have called with questions and complaints about this and I don't have an answer for them. Ive tried to get them to use one of the other apps until this gets fixed but most of them (including myself) have invested a lot of time and money into sq remote. This failure to update is definitely going to hurt future "word of mouth" Vera sales in Lawrence. hopefully no one starts to post complaints about us online.

Offline jimpapa

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Re: app is crashing with ios6 upgrade
« Reply #21 on: October 11, 2012, 09:40:55 pm »
No kidding... I have had other apps already updated 2 -3 times for IOS6

Knock knock... SQ   anyone home ?? 

Offline Puck404

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Re: app is crashing with ios6 upgrade
« Reply #22 on: October 16, 2012, 12:04:38 am »
Thought I would add this.  I E-mailed support and this is the reply I got:
"Yes, we have a fix coming. Here's the issue. The little pop-up windows that provide messages are crashing under iOS6."

Not that this helps but thought I would post.


Offline jimpapa

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Re: app is crashing with ios6 upgrade
« Reply #23 on: October 16, 2012, 11:30:45 am »
If that's what they are trying to fix.. "little pop ups" .. I have not seen a pop up on this app... ever.

we will never see an update... I emailed and posted that it is with the myMIOS service settings

You can not have ANYTHING in that form.. or it will crash.. It is repeatable on 3 Phones and an ipad for me.

I know... they are busy with a new product.. my advice.. quit now... home automation systems either fly or don't based on the support they have...


Offline oTi@

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Re: app is crashing with ios6 upgrade
« Reply #24 on: October 17, 2012, 09:23:28 pm »
@jimpapa,

Do you know/remember, if when setting up the myMiOS settings, any old, wrong or otherwise problematic Vera's were being retrieved?

Do you have a single Vera? Local access through auto-discovery works fine?

From my perspective, as others have reported, a crash occurs when the app has trouble connecting to any of the Vera's discovered/provisioned/retrieved.

It seems that if you are able to get to the myMiOS settings (i.e. username or password entry), the crash won't occur and you get a chance to rectify the situation (if possible), e.g. by deleting a Vera, or updating an entry with the proper settings, etc.

If I provoke the situation and subsequently get into the myMiOS settings, I do get a pop up that the app could not connect to that particular Vera. Given the statement they made about the pop ups, this might be the reason the app doesn't crash at that point.

Having something set up under myMiOS can be a good thing too; it depends on the situation.
Dezwaved at the moment...

Offline jimpapa

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Re: app is crashing with ios6 upgrade
« Reply #25 on: October 18, 2012, 09:03:47 am »
Up until IOS 6   I did have my MyMIOS setting filled in.

I didn't have an old etc. or non -working Vera ever.

I have an entry under MiOS and it uses a fixed IP that I use my DnyDNS address in.

If I put anything in MyMiOS it crashes.  I tested this many times with three iPhones and and iPad 3

all do the exact same thing.



Offline jimpapa

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Re: app is crashing with ios6 upgrade
« Reply #26 on: October 18, 2012, 09:05:18 am »
For the record, I don't know if I was clear on other posts..

My system is working fine with no crashes with those changes.  Just looking for a larger screen on iPhone 5 at this point.


Offline oTi@

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Re: app is crashing with ios6 upgrade
« Reply #27 on: October 18, 2012, 12:01:12 pm »
@jimpapa,

Right, so in your case it seems that the data received through your MiOS account is 'bad'. (But the 'opposite case' can be shown to cause a crash as well.)

Does accessing your Vera remotely through cpui5.mios.com work ok?

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Offline jimpapa

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Re: app is crashing with ios6 upgrade
« Reply #28 on: October 18, 2012, 12:26:06 pm »
I don't think the data is bad... I use that login no issues with cp.mios.com

Offline oTi@

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Re: app is crashing with ios6 upgrade
« Reply #29 on: October 18, 2012, 12:59:51 pm »
Ok; thanks. When you go to cp.mios.com, is the correct LAN address shown for your Vera?
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