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Hunter Douglas Powerview shade issues


To all the Hunter Douglas Powerview shade people -

I don't believe this is a Vera issue, but since Hunter Douglas does not have such a robust owner forum, I'd thought I'd try this location for answers to my questions.

I've got 8 units, hooked them all up to a power supply that has a UPS in front of it. (Batteries are out of the causal loop) Had them for almost 3 years and they've been problematic to say the least.

I've managed the Vera/HD interface using the code that has been discussed in this forum and that seems to work terrific. I don't think accessing the shades using this method (I hope) should cause a problem with the shade, right?

http://x.x.x.x/api/scenes?sceneId=  <---enter a scene id here

3-4 times a week one of my shades, will stop responding to commands, from Vera, from the local "pebble" controller, or the PowerView App. A long press on the control button on each shade usually restores, memory intact. It then works normally until next time.

So, has anyone else had similar issues? If so, what was done to permanently resolve the issue. The HD people have been very responsive, but the problem does not seem to going away. In their current condition, I find the shades very unreliable, especially if you go away for any extended period of time (4+ days)

It is likely due to them going to "sleep" to save battery and then not waking when commanded to.  Powerview seems to be based on BLE which is in the 2.4GHz range so it could also be interference.  It seems folks have had luck with repeaters from HD.

There is some discussion here:

One guy said he balances his batteries with this expensive tester before installing them, but that same guy later said he just uses standard alkaline, fyi.


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