Does this look familiar to anyone? This is the response I got back from support...
Type your response ABOVE THIS LINE to reply
Mike Yeager
Subject: Ecobee issues...
MAR 03, 2017 | 04:22AM PST
Ionut Sinatovici replied:
Hello Mike,
EcoBee is a third party plugin, we do not have access to it so we cannot modify or change its structure/functions. If a firmware upgrade from our side requires a plugin update, that is up to the manufacturer of the plugin. We did not change anything drastically, the plugin has to get an update from its manufacturer otherwise we cannot guarantee that a future update from us would ?fix? this issue.
Let me know if you have any questions and I will get back to you asap.
Thank you.
Regards,
Ionut ▾ Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾
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https://www.youtube.com/user/veratraining FEB 28, 2017 | 02:10PM PST
Original message
Mike wrote:
I am using the Ecobee plugin and have been having issues with being forced to reauthorize the plugin. I'm told this is due to a bug that caused by the authorization token not being immediately written to storage. This has been reported several times according to the forum. Please fix. I need reliability here and other than a few minor issues, I'm fairly happy.