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Author Topic: findvera.com - Error: Invalid hw key.  (Read 9252 times)

Offline Lutz

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findvera.com - Error: Invalid hw key.
« on: February 22, 2009, 05:24:36 am »
After some time doing other think I started to install Vera. So this morning I updated Vera and tried to register at findvera. Got the answer: "Invalid hw key" but couldn't find any help.
So I have to ask for help!

Thanks in advance

Lutz

Offline micasaverde

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Re: findvera.com - Error: Invalid hw key.
« Reply #1 on: February 22, 2009, 12:39:34 pm »
What is the serial number on your Vera?  When activating the service the serial number and a unique hardware key stored in the nvram are validated to ensure that only the real owner is activating the service.  Otherwise, an intruder could impersonate your system and interfere with your remote access.  It's possible the nvram got corrupted or something.

Offline Lutz

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Re: findvera.com - Error: Invalid hw key.
« Reply #2 on: February 23, 2009, 02:10:53 am »
SN is xxxx, MAC is xx:xx:xx:xx:yy:zz

Lutz
« Last Edit: July 08, 2009, 09:03:55 am by Lutz »

Offline Lutz

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Re: findvera.com - Error: Invalid hw key.
« Reply #3 on: February 24, 2009, 01:55:45 pm »
lift up, still not working

Offline cj

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Re: findvera.com - Error: Invalid hw key.
« Reply #4 on: March 03, 2009, 06:45:31 am »
Enable Tech-Support and send us a Trouble-Report from Advanced -> Trouble_Report

Offline Lutz

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Re: findvera.com - Error: Invalid hw key.
« Reply #5 on: March 03, 2009, 03:24:02 pm »
Tech support enabled, report started, Vera still showing "sending report, please wait" and "Operation successful". After some minutes the failed icon occured. Tried again without success. So I just sent you a pm.

Lutz
« Last Edit: March 03, 2009, 03:50:00 pm by Lutz »

Offline cj

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Re: findvera.com - Error: Invalid hw key.
« Reply #6 on: March 04, 2009, 08:49:19 am »
We've received your trouble report and fixed your issue.

Offline Lutz

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Re: findvera.com - Error: Invalid hw key.
« Reply #7 on: March 04, 2009, 01:47:32 pm »
Thanks, service is running

Offline jafojeeper

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Re: findvera.com - Error: Invalid hw key.
« Reply #8 on: July 02, 2009, 05:54:41 pm »
believe I am having the same problem:

sn is 76ab, is the MAC needed too?

Sent report, successfully.

EDIT: all working now, thanks folks!
« Last Edit: July 08, 2009, 09:00:30 am by cj »

Offline micasaverde

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Re: findvera.com - Error: Invalid hw key.
« Reply #9 on: July 02, 2009, 11:52:29 pm »
There was a mistake on your unit back at the factory where the firmware image was flashed and the MAC address programmed in.  Somehow you got a MAC address that wasn't in our database.  That was the reason.  Sorry.

Offline jafojeeper

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Re: findvera.com - Error: Invalid hw key.
« Reply #10 on: July 03, 2009, 07:18:40 am »
OK so the MAC on the label is wrong then?

Offline micasaverde

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Re: findvera.com - Error: Invalid hw key.
« Reply #11 on: July 04, 2009, 01:25:05 pm »
The MAC on the label should be ok.  You can always check it manually by doing: telnet [ip of vera] and at the command prompt typing: ifconfig

Offline cj

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Re: findvera.com - Error: Invalid hw key.
« Reply #12 on: July 08, 2009, 08:58:30 am »
DON'T POST ON THE FORUM YOUR VERA SERIAL NUMBER, MAC ADDRESS OR YOUR HARDWARE KEY. This informations have to be sent to support@micasaverde.com or through a trouble report directly from your Vera unit.