Author Topic: Are they still around? They seem willing to lose business if they are.  (Read 3927 times)

Offline mbairhead

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I have been very happy with my SQ products and support but after recommending them to a few friends I've learned that 1. you can't get a blaster from anywhere and 2. people are PISSED that they aren't getting any customer service. This isn't a problem I've ever had, John and Matt have been great, but now I'm worried that we are seeing the end.

Anyone hear any news/rumors about what's going on?

Offline garrettwp

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #1 on: September 26, 2013, 08:42:38 am »
Have a look at this recent thread:

http://forum.micasaverde.com/index.php/topic,14573.0.html

- Garrett

Offline mbairhead

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #2 on: September 26, 2013, 09:37:40 am »
My .02 here...of course it's not sustainable if you don't get products on the shelves and support the ones that have been sold. Again, love the product and the guys working on it BUT for a company that currently has one product to sell, you'd think selling it would be a priority.

Offline bucko

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #3 on: September 26, 2013, 11:23:38 am »
I can appreciate their delimma and support whatever they may be doing.

However, they do hold an obliation to their customers that have purchased their products. Small or large, it is inexcusable for a company to ignore it's customers so it can create new projects. Customer trust and confidence will break them no matter what product they may bring to market.

This business model is doomed to fail if people lose trust with them. Personally I would dedicate time to servicing existing as well. As it stands, whatever they develop, one would have to think very hard to gamble buying it only to have them dissappear again and again for "project development".

In my case I bought the SQ new which is broken. They cannot service it nor am I even able to replace it! I have 2 more projects that require 2 more SQ's right now as well. Currently I am looking for alternative products to purchase.
Vera 3, 40+ Fibaro relays & dimmers, IPUX cams, Elk M1 Gold, M1XEP, M1SP, XVOR, M1RB, Elk124, Monoprice HDMI matrix & 6 zone amp, Denon AVR, Panasonic A8000, BI DV,On Controls

Offline greenhighlighter

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #4 on: September 26, 2013, 12:21:42 pm »
Currently I am looking for alternative products to purchase.

Do let us know if you find a substitute.  We need a couple, especially if there's anything that works with Windows phone!

Offline mbairhead

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #5 on: December 03, 2013, 01:46:34 pm »
Ok, I'm calling it...this product is dead. I just checked their forum and people there are saying they can't get responses. It's too bad, I really like this product and had high hopes for it.

RIP SQ Connect

Offline greenhighlighter

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #6 on: December 10, 2013, 06:41:14 pm »
Ok, I'm calling it...this product is dead. I just checked their forum and people there are saying they can't get responses. It's too bad, I really like this product and had high hopes for it.

RIP SQ Connect

Bummer.  Any good substitutes?

Offline willyha

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #7 on: December 17, 2013, 07:56:22 am »
They still in business, they wrote in their forum:

Re: Do SC still exist?
Postby John ? Mon Dec 09, 2013 2:07 pm

We still exist?. just too busy :)

http://www.squareconnect.com/forum/viewtopic.php?f=6&t=435


Offline NickTheGreat

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #8 on: December 17, 2013, 10:24:50 am »
It's too bad, they seemed like a decent company.   :(

I'd like a comparable alternative too

Offline jimpapa

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #9 on: December 17, 2013, 11:12:20 am »
I have one and never needed up using it.. so if your looking for one .. I'm selling it :)

Offline triangledave

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Re: Are they still around? They seem willing to lose business if they are.
« Reply #10 on: January 08, 2014, 11:12:04 pm »
I agree.  Decent product, decent company.  Sad the've disappeared into the ether.  My blaster is still humming along, so I'll keep using that set up until it dies.  When that happens, I'll move to Roomie Remote. 

I bought the basic app for $10 to start playing with it.  To have the same level of functionality (plus a fair amount more), you need to add the expanded version (home theater pack) for around $25 plus a global cache IR blaster for around $80.  In the end, you'll likely be into it for a little less than the cost of a sq blaster.

The remote is a little different approach than sq remote, I'm still learning the details.  It can talk to Vera and you can edit the remotes.  You Aldo get ip based control if your device supports it and serial control if your device has serial (you need to add a global cache serial adapter as well for that functionality).  Some devices also support live feedback on the remote.

So far this is the best alternative I've found for sq.