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Author Topic: Burned up FanLinc - next steps?  (Read 1327 times)

Offline daved

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Burned up FanLinc - next steps?
« on: August 27, 2014, 01:16:40 pm »
Smoked a FanLinc within the first hour of operation. The odd part is that it was working fine at first: I could change the fan speed and control the lights fine. I left it run for about an hour, went into the bedroom and it smelled like burnt electronics. Lost control of the FanLinc and had to kill power at the breaker. Removed the FanLinc, swapped in the original remote controller and it's been working fine for a week now.

Should I send this back to the manufacturer as an RMA or should I just return it to Amazon for replacement?

If it matters, my fan is a Hampton Bay Sussex II.

Thanks,
Dave

Offline hifs

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Re: Burned up FanLinc - next steps?
« Reply #1 on: August 27, 2014, 06:48:25 pm »
I don't like seeing that. I would contact smart home directly first. See if they want to reimburse you for return shipping and send you out a new unit. They can also help determine if there was any problem with your setup. Otherwise it's easy to send back to amazon.

Offline daved

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Re: Burned up FanLinc - next steps?
« Reply #2 on: August 27, 2014, 07:00:57 pm »
Is Smart Home the manufacturer? It's branded Insteon.

Offline hifs

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Re: Burned up FanLinc - next steps?
« Reply #3 on: August 28, 2014, 07:55:27 am »
The manual states returns should be directed to
INSTEON
ATTN: Receiving 16542 Millikan Ave. Irvine, CA 92606-5027

Smarthome.com's address is listed as the same so they must be related.

Offline PurdueGuy

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Re: Burned up FanLinc - next steps?
« Reply #4 on: September 03, 2014, 07:21:18 pm »
SmartLabs / SmartHome / Insteon are all the same company.

Technically, I think SmartLabs owns 2 child companies, Insteon and SmartHome.
SmartLabs owns the technology (http://www.smartlabsinc.com)
Insteon is the manufacturer of Insteon devices. (http://www.insteon.com)
SmartHome is the retailer that sells on the web (Insteon and a bunch of other junk!) (http://www.smarthome.com)
Vera3, Leviton, Intermatic, SQ Blaster, HomeWave, DSC 1832, Insteon/Altsteon

Offline daved

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Re: Burned up FanLinc - next steps?
« Reply #5 on: September 08, 2014, 10:58:28 am »
Thank for the info everyone. I've got a new unit on it's way from SmartHome. I'll get it swapped in as soon as it arrives. Hopefully this is a one-time occurrence (my other FanLinc has been working perfectly now for almost a month).

Dave

Offline daved

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Re: Burned up FanLinc - next steps?
« Reply #6 on: September 23, 2014, 04:14:18 pm »
Just wanted to give everyone an update: I got the new FanLinc installed last week and it's been working flawlessly for several hours (we sleep with the fan on low).