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Author Topic: Auto Logout and forced to log back in "Users & Account Info Tab"  (Read 1537 times)

Offline Wacktool

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Anytime I click on the "Users & Account Info" tab (doesn't matter what browser I use) it makes me log back in but I still cant get to that tab.  Any ideas?  Im running UI7 on VL

Offline Sorin

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Re: Auto Logout and forced to log back in "Users & Account Info Tab"
« Reply #1 on: October 11, 2014, 03:06:47 pm »
Hi there,

Can you please try to empty the cache and login again through http://home.getvera.com/
Or, you can try "icognito" or "private" mode in the most browsers.

If you are still having issues with this, I suggest sending and email to support@getvera.com

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Offline KVHarman

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Re: Auto Logout and forced to log back in "Users & Account Info Tab"
« Reply #2 on: October 30, 2014, 01:38:05 pm »
I'm having the same problem (with UI7 on VL). I tried clearing my cache and using incognito mode/private browsing (both Chrome and Firefox), but it didn't help. I still get the endless login loop. I've contacted support but I haven't heard anything back yet. Does anyone have a solution for this?

Offline markppg

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Re: Auto Logout and forced to log back in "Users & Account Info Tab"
« Reply #3 on: November 07, 2014, 09:28:13 pm »
Just learned this today after going through what you guys are going through.

Your old login account does NOT transfer over to UI7.  You must create a new one for UI7.  You can use the same login details, but you must create it.

home.getvera.com
click on new controller and go to the create account

Offline Jamr

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Re: Auto Logout and forced to log back in "Users & Account Info Tab"
« Reply #4 on: November 22, 2014, 09:35:50 pm »
Just learned this today after going through what you guys are going through.

Your old login account does NOT transfer over to UI7.  You must create a new one for UI7.  You can use the same login details, but you must create it.

home.getvera.com
click on new controller and go to the create account

Thanks for the info. Worked great for me.
I was about to try this, but wanted to verify. Of course Vera makes it hard to read their minds.