All,
This is an incredibly, incredibly off-putting thread to read. The general level of animosity, discontent, and negativism expressed here is beyond disheartening.
futzle & garrettwp you are spot on? This should be fun! If it isn?t, something is quite obviously wrong.
Again, I?m not sure how, or where, this overwhelmingly venomous sentiment comes from here. Quite honestly, it?s part of reason I?ve spent as little time as I have in the forums over the last 3 years, as most of what I read here is contentious at best.
bucko, it?s not about having ?balls,? I?m just not interested in participating in the drama. No one on the MiOS/Vera side is looking to engage in a ?public argument,? as futzle proffers. Quite the opposite really. We love this stuff! Just like you guys do.
It?s obvious, as you guys wouldn?t show up here day after day, week after week, year after year if you didn?t! The same is true of the nearly 100 employees we have worldwide that wake up each day and come to work and strive to make this the best possible product that we can to deliver a robust, broadly deployed platform for you to develop/innovate on/from to share with hundreds of thousands of other likeminded users.
It?s no surprise that we struggle managing the (very) fragile balance of the wants and needs of our legacy users against those of the broader consumer base that we?ve grown into over the last 24-36 months. It?s a challenge. Daily.
Our business has more than doubled year over year every year. Can we do a better job supporting our development community? Surely. We?re a small bootstrapped startup. We?re resource constrained; it comes with the territory. But this constant rhetoric that we?re abandoning our ?roots? or turning our backs on our ?original? customers is absolute rubbish. Full stop.
We ALL want the same thing. So rather than burning cycles here in the forum commiserating, conspiring, and droning on and on and on, let?s put that energy toward something beneficial and constructive. For all parties concerned.
That said, the request for better documentation and developer resources is, and has been, clear. We could not agree with you guys more. As such, we?re working diligently to bolster these assets, as well as transactional enablement of the MMS backend so that you can monetize your app & plugin efforts in the coming year.
In addition, all active participatory development partners should have current hardware/software to develop and test on. I?ve made the offer privately to various devs over the past couple years but I?ll make it a little more formal since this seems to still be a sticking point based on this thread. I?ll send out and email to the group this afternoon. Respond with your ship to addresses and phone number and I?ll get a VeraEdge dispatched to you early next week.
In the interim, if you guys have ANY comments, questions, or concerns, please reach out to the developers@ address so we can address them ASAP. And as always, if I can be of assistance or you need to escalate a specific issue, I am standing by to help.
Long story short, we know there are growing pains. They affect us all. Trust me. But in no way, shape, or form are we anything but humble and appreciative of your efforts - past, present, and future.
As always, thanks for your candor and support.