Cameras support is a grey area. Vera does not support ptz and other functions unless there is an appropriate I_xxx.xml file for that camera or a plugin is tailored for it. You should only expect support for getting an image for it. The problem lies in that every make / model uses a different api to retrieve the image and controls. To support every camera would be a pain! Do not expect out of the box support on full control besides an image with vera without some hacking / fiddling.
Adding a camera as a generic camera will only get you support for retrieving the image.
- Garrett
garrettwp, you hit the nail on the head. For the most part no two are alike regarding ptz and non Vera cameras require a plugin whether it is integrated into the UI or a 3rd party plugin and then there are some cameras that cannot be integrated at all because of walls that are put up by the manufacturer.
The response that @mht got was not acceptable and the Tech Support staff member is being spoken to.
By the way, I don't think that I have ever mentioned here that I have been producing a series of videos that is geared towards newer users to help them understand what Vera can do and how to do it. These are not geared to more advanced users such as yourselves but as some of you are answer questions for others they could be helpful. One of our goals with the videos is to eliminate some of the basic questions going into Tech Support to free up our staff to deal with more advanced issues. If you subscribe to the channel you will get notifications when new videos are added. Door locks are going to be the next two.
youtube.com/veratraining.