Author Topic: Samsung Smart Home Plugin  (Read 5671 times)

Offline kdschlosser

  • Jr. Member
  • **
  • Posts: 86
  • Karma: +3/-5
Samsung Smart Home Plugin
« on: May 17, 2016, 08:36:58 am »
I have been trying to get this plugin working, I know it's a beta but i can't find any information on how to install/use the thing.

i just says can't find device. I have a samsung account. not sure what's wrong. if someone knows please shoot me a line

thanks

andreimios

  • Guest
Re: Samsung Smart Home Plugin
« Reply #1 on: May 18, 2016, 02:36:38 am »
Hi kdschlosser,

You will need to install the plugin and then go to "Configure" tab in advance settings and add your Samsung account credentials. Click on "Save Credentials" button and this should be all. Plugin will get the list of appliances fro your account and will create the corresponding devices.

If you have any issues, just send me an email with tech support codes.

All the Best,

- Andrei -

Offline sivaprasath

  • Sr. Newbie
  • *
  • Posts: 38
  • Karma: +2/-0
Re: Samsung Smart Home Plugin
« Reply #2 on: July 07, 2016, 02:22:21 am »
Hi Andrei,

I installed Samsung beta app and have successfully authenticated at "Configure" tab.  But I still don't see the Samsung refrigerator.  In my Samsung Account, I have totally 4 devices (1 Refrigerator, 2 Phones &  1 TV).  Can you please help me here?  Thanks.

andreimios

  • Guest
Re: Samsung Smart Home Plugin
« Reply #3 on: July 07, 2016, 03:02:37 am »
Hi sivaprasath,

The plugin is compatible with Samsung Smart Appliances launched a few months ago in US.
I don't know if your device is compatible so I suggest to download the "Samsung Smart Home" mobile apps for you Android or iOS phone(with the same icon as the plugin) and see if your refrigerator is displayed there.

All the Best,

- Andrei -

Offline sivaprasath

  • Sr. Newbie
  • *
  • Posts: 38
  • Karma: +2/-0
Re: Samsung Smart Home Plugin
« Reply #4 on: July 07, 2016, 03:16:02 am »
Hi Andrei,

Yes, the Samsung Smart Home Android App is showing my Refrigerator properly and I can access it via my Mobile phone.

FYI, My Refrigerator Model Number: RF28HMELBSR/AA

andreimios

  • Guest
Re: Samsung Smart Home Plugin
« Reply #5 on: July 07, 2016, 05:02:38 am »
Hi sivaprasath,

I will need to access your unit and see what is going on. Please enable tech support and send me an email with it. I will also need you credentials for your Samsung account, please change you pass before sending it to me.

All the Best,

- Andrei -

Offline sivaprasath

  • Sr. Newbie
  • *
  • Posts: 38
  • Karma: +2/-0
Re: Samsung Smart Home Plugin
« Reply #6 on: July 07, 2016, 02:50:50 pm »
I just updated the details to you via Email.  Please let me know once you have root caused the problem.  Thanks.

andreimios

  • Guest
Re: Samsung Smart Home Plugin
« Reply #7 on: July 08, 2016, 02:11:58 am »
Hi sivaprasath,

It seems that there is no device paired with your Samsung account, when plugin requests the device list, the result is empty:

Quote
{"Devices":[]}

 I cannot tell you why is this happening but the best thing is to contact Samsung support and ask for details. You can mention that plugin was able to login with your credentials and is using the official API.

I will try to contact some guys from Samsung too and see if they can help.

All the Best,

- Andrei -

Offline sivaprasath

  • Sr. Newbie
  • *
  • Posts: 38
  • Karma: +2/-0
Re: Samsung Smart Home Plugin
« Reply #8 on: July 08, 2016, 02:29:03 am »
Hi Andrei,

Thanks for taking initiative on my issue.  Would it be possible, this is related to having multiple devices registered in my Samsung Account?

andreimios

  • Guest
Re: Samsung Smart Home Plugin
« Reply #9 on: July 08, 2016, 02:55:00 am »
I don't think is related to having multiple devices, it may be a compatibility issue, can you send me the model number of your refrigerator device?

Offline sivaprasath

  • Sr. Newbie
  • *
  • Posts: 38
  • Karma: +2/-0
Re: Samsung Smart Home Plugin
« Reply #10 on: July 08, 2016, 03:13:03 am »
My Refrigerator model is RF28HMELBSR/AA.

I don't see this issue, when I am using the Smart Home app in iOS & Android.  In both of these devices.. I can successfully see my refrigerator.

andreimios

  • Guest
Re: Samsung Smart Home Plugin
« Reply #11 on: July 08, 2016, 03:19:57 am »
Here is the response I got from Samsung :

Quote
If you are talking about the US market, AW3-14 model (which came to the market in 2014) is not compatible for some reason.  All other products are able to talk to MiOS platform. 

So there may be a reason, but I don't know details.

I forward your MN and I'm waiting for feedback.

- Andrei -

Offline sivaprasath

  • Sr. Newbie
  • *
  • Posts: 38
  • Karma: +2/-0
Re: Samsung Smart Home Plugin
« Reply #12 on: July 08, 2016, 03:24:19 am »
This refrigerator is just 4 months old and this is the 2015 - 2016 model for sure.

andreimios

  • Guest
Re: Samsung Smart Home Plugin
« Reply #13 on: July 08, 2016, 07:22:28 am »
Hi sivaprasath,

This is the answer I got from Samsung lead that handles the appliance integration :

Quote
Yes that is the model that I referred to.
Sorry for the confusion but it is not compatible.
Quote
"My Refrigerator model is RF28HMELBSR/AA"
Quote
If you are talking about the US market, AW3-14 model (which came to the market in 2014) is not compatible for some reason.  All other products are able to talk to MiOS platform.

If can double check this with Samsung support. I want to help but that is all I can do for you.

All the Best,

- Andrei -

Offline sivaprasath

  • Sr. Newbie
  • *
  • Posts: 38
  • Karma: +2/-0
Re: Samsung Smart Home Plugin
« Reply #14 on: July 08, 2016, 10:25:55 am »
Thanks Andrei for all your help.