I'm also in UK and had no luck with the Alexa skills. As a beta tester I've reported this to support, but all they can suggest is what is in the above item. I had already done this several times forgetting all my devices and groups and doing a discover devices again. No Vera devices, but at least I get Hue lights, Nest thermostat and Tad air on controller to play with. I've given up with Vera Alex skill for the moment!!!!