Author Topic: Cannot connect to iVera and VeraMobile apps.  (Read 434 times)

Offline wimcranen

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Cannot connect to iVera and VeraMobile apps.
« on: April 28, 2017, 07:58:36 am »
Yesterday I wanted to switch light with the iVera app on my iPhone.
No connection possible. No message from the app.
Today I found out that there is a new app: VeraMobile... but that cannot connect either with the known user and password.

Ok... Lets define a new MIOS unit user: but the app says that the serial number and/or the MAC address is not correct.
I've checked it twice and had it checked by a friend. Exactly entered the serial number and the MAC address.

Device is a Vera3, connection through https://cp.mios.com/login.php is ok.
Internet connection is OK, wifi is ok.

What is wrong here?

Offline John M.

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Re: Cannot connect to iVera and VeraMobile apps.
« Reply #1 on: April 28, 2017, 09:52:45 am »
Hi there, iVera is a third party app, not made by us, over which we don't have control.


Our UI5 official apps are VeraMobile Legacy
https://itunes.apple.com/us/app/veramobile-legacy-edition-ui6/id1053848129?mt=8
or
https://play.google.com/store/apps/details?id=com.veramobile.android&hl=en


Our official apps do not ask for MAC address so I suspect you are using some 3'rd party app.
If you're still having issues don't hesitate check this with our support team as well.
« Last Edit: April 28, 2017, 09:55:49 am by John M. »
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Offline wimcranen

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Re: Cannot connect to iVera and VeraMobile apps.
« Reply #2 on: April 28, 2017, 12:56:52 pm »
Doesn't work either.

I've found 3 apps in the apple store:
1. VeraMobile? By Mios Limited - last update mar 15, 2017 - which cannot connect to my device. (asks for MAC and serial if new device selected)
2. VeraMobile? Legacy Edition UI6 By Mios Limited - last update nov 17, 2015 - which cannot connect either.
3. Vera Mobile App By Mios Limited - last update sept 10, 2012 - which does connect but is unusable (switching light from this app results in flicker.

So? What can I do?

I cannot say anything about iVera. I've deleted it and it is not in the app-store anymore.

« Last Edit: April 28, 2017, 12:59:22 pm by wimcranen »