Author Topic: Vera Can't find Fibaro FGS-213....  (Read 296 times)

Offline smargi

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Vera Can't find Fibaro FGS-213....
« on: April 29, 2017, 02:06:44 pm »
Hi..

i have two new fibaro fgs-213 relay switch but every thing i try with my vera plus control can' seem to find them anyone
know what is the problem...? or i need to do something with this new models for the vera to find them...?

thx.

Offline simonnet

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Re: Vera Can't find Fibaro FGS-213....
« Reply #1 on: April 29, 2017, 07:31:40 pm »
I have the same issue with this device. Vera support specialist connected to my controller, did something, but it didn't  helped. He requested ability to connect again, but there is problem with internet on my side.

Offline smargi

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Re: Vera Can't find Fibaro FGS-213....
« Reply #2 on: April 30, 2017, 04:40:43 am »
I see a lot of people around this forum that successfully connected those models how...?

Offline John M.

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Re: Vera Can't find Fibaro FGS-213....
« Reply #3 on: April 30, 2017, 01:25:21 pm »
smargi,


Fibaro fgs-213 are well known and compatible devices. If device is not picked up at all, it's clearly a some kind of range/frequency issue.


If you have other z-wave devices on Vera that work fine, you can put this aside as an issue and focus on the Fibaro device itself. Is it the same z-wave frequency as the unit ? Is the wire antenna on it intact ? are you doing the correct exclusion and re-inclusion procedure ? Always do exclusion first ?


If you've checked all of this, then the device might be faulty.
John.M. ▾ Senior Customer Care Advocate
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