Author Topic: Upgrade Vera 3 UI5 to UI7 lost most devices  (Read 309 times)

Offline dannieboiz

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Upgrade Vera 3 UI5 to UI7 lost most devices
« on: May 04, 2017, 06:23:39 pm »
Was gonna give UI7 another try but once the upgrade was complete, it says it can't download backup from server, so I restored from the backup I did before the update. Maybe 80% of my devices are not reachable. Going back to UI5 for now.

Offline John M.

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Re: Upgrade Vera 3 UI5 to UI7 lost most devices
« Reply #1 on: May 05, 2017, 11:16:14 am »
Hello Danni,


I'm sorry to hear about what happened, but in some occasions this might happen because the lack of free space on internal memory.


If you still want to try UI7, our support team can help you with that devices issue, if you reach team with the details in my signature.
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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