Author Topic: Vera Offline Alert - Not working  (Read 638 times)

Offline herbertsherbert

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Vera Offline Alert - Not working
« on: May 14, 2017, 07:42:53 pm »
I run three vera edge units in different locations and  get my alerts for armed/disarmed/alarm tripped etc.  I have the option for an alert if my vera units go offline but never get such a message and am wondering exactly how this works.

Does the vera main server keep in touch with my vera unit and send the message if my controller is disconnected? 

Offline mcv.bogdanf

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Re: Vera Offline Alert - Not working
« Reply #1 on: June 04, 2017, 03:14:29 pm »
The 'Controller offline' alert is sent directly from our servers if the unit is losing the communication with the relay server for more than 5 minutes.