Author Topic: Delete old controllers from UI5 after upgrading to UI7  (Read 200 times)

Offline mdaecher

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Delete old controllers from UI5 after upgrading to UI7
« on: July 07, 2017, 06:25:00 pm »
I have read posts and can't find what has to be the simple answer for how to delete the controller profile from UI5 after a controller has been upgraded to UI7 firmware.  I still have one controller on UI5 and two on UI7. When I log into UI5, the ones upgraded to UI7 still are there, though I obviously can't connect to them.  I don;t see anyway to delete them though....uugh

Offline mdaecher

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Re: Delete old controllers from UI5 after upgrading to UI7
« Reply #1 on: July 08, 2017, 10:24:19 pm »

Contacted tech support via e-mail and they set it up so I could delete myself as an administrator of the units in UI5. After that, they were gone.  No effect on the controller accounts under UI7.

Apparently not a super simple exercise - tech support had to do something remotely for me to be able to do it.