Author Topic: VeraPlus 1.7.3015 - Unable to remove apps  (Read 5252 times)

Offline Matsohl

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #15 on: October 17, 2017, 03:32:08 pm »
I have not updated but suddenly the Sercomm Camera app is among the installed ones  :-\
Vera Plus and Vera Edge with (Hue, Fibaro, Qubino, IKEA, Nexa, Sonos, Telldus, Sensative etc.) and Arduino, ESP8266

Offline Inzax

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #16 on: October 18, 2017, 07:08:39 am »
I could be wrong on this but, if you have installed a generic camera the sercomm app might have been installed through that process.  I believe that has been the case for some time.  OR, at least it is my experience. 
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VeraSecure; Concord 4 Panel; 6 IP Cameras; Imperiehome; Housemodes; system monitor; DeusexmachinaII; Vera Concierge

Offline Matsohl

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #17 on: October 18, 2017, 02:36:53 pm »
I could be wrong on this but, if you have installed a generic camera the sercomm app might have been installed through that process.  I believe that has been the case for some time.  OR, at least it is my experience.

Not in my case, I have no camera and have not installed any such software but suddenly I have the camera app and also the Alexa app which I can not delete (they comes back)  although I have not updated to the latest firmware.
Vera Plus and Vera Edge with (Hue, Fibaro, Qubino, IKEA, Nexa, Sonos, Telldus, Sensative etc.) and Arduino, ESP8266

Offline jonnybee

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #18 on: October 28, 2017, 01:05:44 pm »
The same here. I can't uninstall any of the two apps, keep appearing in the list. I am sure that I did not install them! Who did??
Any update on this issue?

Offline Inzax

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #19 on: October 29, 2017, 09:27:20 am »
Vera did it.  They responded to a ticket basically saying "nothing to see here.  It was us."
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Offline sgruby

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #20 on: November 05, 2017, 01:58:18 pm »
Vera did it.  They responded to a ticket basically saying "nothing to see here.  It was us."

Thanks for confirming this. I just spent 10 minutes trying to remove the apps that I didn't want!

Offline GK

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #21 on: December 01, 2017, 06:11:51 pm »
Vera Support says these two apps are now a fixture!

Subject: Cannot Uninstall Two Apps: Sercomm IP Camera and Amazon Alexa Helper
________________________________________

Please don't post customer care private messages. They will be deleted.
« Last Edit: December 05, 2017, 11:36:22 am by Sorin M. »

Offline dbemowsk

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #22 on: December 04, 2017, 01:09:07 am »
I wish they would tell us WHY they are a "fixture" and cannot be removed.  I don't mind the alexa helper because I use it with my Echo, but the camera app can go.

Offline rafale77

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #23 on: December 04, 2017, 12:08:43 pm »
It is a fixture because they made a mistake and are now unwilling to fix it. It was posted on another post.
openLuup (97 devices, 134 scenes, 20 apps) controlling HomeAss + VeraPlus (138 zwave nodes, 8 Zigbee nodes, 205 devices, 20 scenes , 2 app) Bridged to Homekit and Alexa. VeraPlus ExtRooted!

Offline Sammy2

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #24 on: December 06, 2017, 08:53:07 am »
So are these causing issues for you?

I use Alexa with Vera every day but Sercomm? No. Not noticing issues due to having it though.

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Offline Dueckman

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #25 on: January 22, 2018, 11:02:40 pm »
so is this not going to get fixed then?

Offline SirVer

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #26 on: March 30, 2018, 12:53:21 pm »
Just came across the sercos app today myself and found this thread.
Any change in the plan of forcing this app on us still?
If it's forced, at least mention it or hide it or something on the app screen so we don't try removing it over and over again.

Offline HT Geek

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #27 on: April 29, 2018, 07:04:05 pm »
Same here. The fact they haven't fixed in what? A year or so??? Is causing me to rethink the wisdom of going with a Vera product. This does not speak well of their developers and product management team.  :o

And why do I have to input a Captcha response and answer THREE questions on top of that to prove I'm not a bot. For Pete's Sake. That's strike 2.

Offline Inzax

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #28 on: April 30, 2018, 08:08:59 am »
The questions and what not go away quickly after a few posts...

I have given up on stability and the app issue.  The trick is once you find a stable version, stick with it.   That does not prevent things from breaking but it keeps you floating through most storms.
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VeraSecure; Concord 4 Panel; 6 IP Cameras; Imperiehome; Housemodes; system monitor; DeusexmachinaII; Vera Concierge

Offline HT Geek

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #29 on: April 30, 2018, 04:30:57 pm »
The questions and what not go away quickly after a few posts...

I have given up on stability and the app issue.  The trick is once you find a stable version, stick with it.   That does not prevent things from breaking but it keeps you floating through most storms.

I don't seem to be able to up-vote you yet, so THANK YOU for that response! :-)