Author Topic: VeraPlus 1.7.3015 - Unable to remove apps  (Read 2133 times)

Offline Matsohl

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #15 on: October 17, 2017, 03:32:08 pm »
I have not updated but suddenly the Sercomm Camera app is among the installed ones  :-\

Offline Inzax

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #16 on: October 18, 2017, 07:08:39 am »
I could be wrong on this but, if you have installed a generic camera the sercomm app might have been installed through that process.  I believe that has been the case for some time.  OR, at least it is my experience. 
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Offline Matsohl

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #17 on: October 18, 2017, 02:36:53 pm »
I could be wrong on this but, if you have installed a generic camera the sercomm app might have been installed through that process.  I believe that has been the case for some time.  OR, at least it is my experience.

Not in my case, I have no camera and have not installed any such software but suddenly I have the camera app and also the Alexa app which I can not delete (they comes back)  although I have not updated to the latest firmware.

Offline jonnybee

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #18 on: October 28, 2017, 01:05:44 pm »
The same here. I can't uninstall any of the two apps, keep appearing in the list. I am sure that I did not install them! Who did??
Any update on this issue?

Offline Inzax

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #19 on: October 29, 2017, 09:27:20 am »
Vera did it.  They responded to a ticket basically saying "nothing to see here.  It was us."
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Offline sgruby

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #20 on: November 05, 2017, 01:58:18 pm »
Vera did it.  They responded to a ticket basically saying "nothing to see here.  It was us."

Thanks for confirming this. I just spent 10 minutes trying to remove the apps that I didn't want!

Offline GK

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #21 on: December 01, 2017, 06:11:51 pm »
Vera Support says these two apps are now a fixture!

Subject: Cannot Uninstall Two Apps: Sercomm IP Camera and Amazon Alexa Helper
________________________________________

Please don't post customer care private messages. They will be deleted.
« Last Edit: December 05, 2017, 11:36:22 am by Sorin M. »

Offline dbemowsk

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #22 on: December 04, 2017, 01:09:07 am »
I wish they would tell us WHY they are a "fixture" and cannot be removed.  I don't mind the alexa helper because I use it with my Echo, but the camera app can go.

Offline rafale77

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #23 on: December 04, 2017, 12:08:43 pm »
It is a fixture because they made a mistake and are now unwilling to fix it. It was posted on another post.
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Offline Sammy2

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Re: VeraPlus 1.7.3015 - Unable to remove apps
« Reply #24 on: December 06, 2017, 08:53:07 am »
So are these causing issues for you?

I use Alexa with Vera every day but Sercomm? No. Not noticing issues due to having it though.

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