Author Topic: Vera Plus Offline  (Read 875 times)

Offline maxxz484

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Vera Plus Offline
« on: January 18, 2018, 03:05:23 am »
Hello
I just installed a box Vera Plus
I found my Vera Plus.
When I click on Account it displays the page https://home.getvera.com/dashboard/display
It shows that my controller is offline
What is the problem ?
I use WiFi Router Asus
Thank you for your help
« Last Edit: January 18, 2018, 08:31:04 am by Sorin M. »

Offline Sorin

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Re: Vera Plus Offline
« Reply #1 on: January 18, 2018, 08:34:20 am »
Hello there Maxx,

I have edited your post and removed the screenshot as it contained sensitive data.

You Vera unit is running a relative older firmware which might cause such a behavior. If you can access your Vera unit from it's local IP, then navigate to Settings->Firmware and proceed with the update.

If you have any difficulties in doing this or continue to have these issues, please log a ticket with our Customer Care team(details in my signature), and we will sort this out immediately.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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