Author Topic: Please help: How to stop recurring notification  (Read 246 times)

Offline kino

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Please help: How to stop recurring notification
« on: September 14, 2017, 04:41:14 am »
Hi,
am using Vera Edge and actual Firmware since a Year now without problems.

But now accured one:

SInce a day I get a notification repeating every 10 minutes from one device.
It is exactly the same text, every 10 minutes.

I did a reboot, no sucess.
I did restore an older backup. no sucess.
I deleted the notifications i the settings of the device, no sucess.

The come every 10 minutes aganin.

How to stop it?

Thanks!

Offline Isablend

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Re: Please help: How to stop recurring notification
« Reply #1 on: September 14, 2017, 05:34:00 am »
I suffered from this also just recently having initially setup notification on some key switches.   The only way I could make it stop was to re-create the notification (even though there appeared to be none in play) and then delete it again, that seemed to work eventually for me.

Offline kino

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Re: Please help: How to stop recurring notification
« Reply #2 on: September 14, 2017, 05:36:56 am »
Its not a new notification coming every 10 minutes, its the old one again and again.

Offline mcv.alex

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Re: Please help: How to stop recurring notification
« Reply #3 on: September 14, 2017, 06:13:04 am »
Hello.

Could you please enable Verbose Logging and Lock Log Levels from Settings -> Logs and send us an email to support@getvera.com specifying the name of the device sending those notifications as well as the time and date ?

Also please enable tech support on your unit and copy-paste the generated access code to that email.

Thank You.
« Last Edit: September 14, 2017, 06:14:50 am by mcv.alex »

Offline kino

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Re: Please help: How to stop recurring notification
« Reply #4 on: September 14, 2017, 06:21:46 am »
Hi,

did it!