Author Topic: Vera Edge losing Hue 2 Bridge IP address regularly  (Read 456 times)

Offline EricwithVera

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Vera Edge losing Hue 2 Bridge IP address regularly
« on: September 26, 2017, 04:04:00 am »
Good day!

I have all of my lights controlled via the Hue 2 bridge and Vera Edge. I have given the Hue bridge a static IP address. In Vera Edge, the IP address is visible, selected and saved.
Regularly (2, 3 times a week) I come home and although the bridge is up and running (three blue lights) there is no interaction between Vera and Hue. All lights are undetected, and I have to go into  Vera, manually confirm the IP address (correctly displayed in Vera). After LUA is starting up again (automatically), the bridge is recognized, as well as all lights, and everything is working fine.

What do I do wrong? Internet is unstable in my region, and I regularly lose connection, but that should not be the problem. My router is correctly assigning and showing the IP address I want to the Hue Bridge, and Vera "sees" this address as well.

For the rest all is working like a charm. Heating, movement detection, door sensors, scenes, Alexa (getting really cool....) all works perfectly....

Offline Sorin M.

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Re: Vera Edge losing Hue 2 Bridge IP address regularly
« Reply #1 on: September 26, 2017, 07:22:18 am »
Hey there,


Usually this is because the MAC parameter under the HUE plugin, is missing or incorrect. If this isn't it I suggest logging a ticket with our support team so they can have a look at this as well.


Also make sure you are running the latest version of the official MiOS HUE Plugin.
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Offline EricwithVera

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Re: Vera Edge losing Hue 2 Bridge IP address regularly
« Reply #2 on: September 26, 2017, 07:58:36 am »
Thks for the speedy answer, will try tonight... will keep you updated.

Have a good one!

Eric
Update 1: Couldn't wait, checked remotely.
Under "parameters", and then "mac", the MAC address is set correctly.
Checking "Variables", and then "Bridges" however, it gives the correct IP address, and the correct mac address. However, in the middle of the mac address, "fffe" is inserted. I removed it, lets see what happens in the coming days..... or did I just brick the little magic black box?

Update 2:
All my changes have disappeared miraculously, nothing was saved, and all is back in the old situation.... whatever I change, gets unchanged after a few minutes.... ???

Thks again in any case!

Eric
« Last Edit: September 26, 2017, 11:09:35 am by EricwithVera »

Offline baldhead

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Re: Vera Edge losing Hue 2 Bridge IP address regularly
« Reply #3 on: September 26, 2017, 01:21:22 pm »
what is the version of your plugin ? if it's 1.28, your issue is common, see in that thread :

http://forum.micasaverde.com/index.php/topic,33088.300.html

since the update to 1.5 , no more changing IP
« Last Edit: September 26, 2017, 01:23:22 pm by baldhead »

Offline EricwithVera

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Re: Vera Edge losing Hue 2 Bridge IP address regularly
« Reply #4 on: October 09, 2017, 05:31:15 am »
...after a week of checking, it happened again, in app version 1.5

I cannot update the mac address in "variables", it keeps on going back to a mac address of another device (a security camera).

Anything I am doing wrong?

grtz


Eric

Offline Sorin M.

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Re: Vera Edge losing Hue 2 Bridge IP address regularly
« Reply #5 on: October 12, 2017, 04:22:50 am »
Hello Eric,


If you haven't done so already, please try to log a ticket with our support team, so they can have a loot at this as well.
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Offline EricwithVera

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Re: Vera Edge losing Hue 2 Bridge IP address regularly
« Reply #6 on: October 13, 2017, 06:13:19 am »
Hey John M,

Done so, awaiting in excitement ;)

thks for your advice

good weekend

Eric

Offline EricwithVera

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Re: Vera Edge losing Hue 2 Bridge IP address regularly
« Reply #7 on: October 24, 2017, 04:46:54 am »
This was sent to me by VERA:

Hello Eric,
The problem you are experiencing seems to be related to the MAC address variable.
Please remove the whole entry from the MAC variable and then keep an eye on the controller.
Let me know if you will experience the same problem.

Did this.
The system works for a few days, then, same problem. When I check, the mac address has been inserted (by the system itself? not by me) again...