Author Topic: When Your VeraSecure Goes Off-line  (Read 218 times)

Offline gniknalu

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When Your VeraSecure Goes Off-line
« on: October 10, 2017, 11:18:40 am »
This video shows what to do when your Vera Secure goes off-line:

https://www.youtube.com/watch?v=THZJGP2J9Qs

Offline John M.

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Re: When Your VeraSecure Goes Off-line
« Reply #1 on: October 12, 2017, 07:16:28 am »
Hi there, good finding.


However, for the people that are no ready to take things apart, you can also do a "soft" power cycle as follows:


1. Press and hold on the reset button on the side for around 30 seconds.
2. Remove power cord.
3. Wait a few seconds until slowly all the lights turn off.
4. Re-apply power when ready, to boot up the unit.


Either way, this is just a power cycle, and it will not guarantee that the "blinking service" light will be fixed. You can always check this with support as well.
« Last Edit: October 12, 2017, 07:18:49 am by John M. »
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline gniknalu

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Re: When Your VeraSecure Goes Off-line
« Reply #2 on: October 18, 2017, 06:30:08 pm »
I KNEW There was an easier way to do this! Question: Why isn't this information published anywhere (that I could find)?

Thanks

Hi there, good finding.

However, for the people that are no ready to take things apart, you can also do a "soft" power cycle as follows:

1. Press and hold on the reset button on the side for around 30 seconds.
2. Remove power cord.
3. Wait a few seconds until slowly all the lights turn off.
4. Re-apply power when ready, to boot up the unit.

Either way, this is just a power cycle, and it will not guarantee that the "blinking service" light will be fixed. You can always check this with support as well.

Offline John M.

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Re: When Your VeraSecure Goes Off-line
« Reply #3 on: October 19, 2017, 03:03:21 pm »
I would love to personally have all the answers.
I'm used to be more like a "solution" type of guy  8)


But you're making a good point and I will report this to our documentation team.
John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION (Pacific Time Zone, UTC -8 )
Monday - Friday   12:00 am ? 06:00 pm
Saturday - Sunday   04:00 am ? 06:00 pm

Offline dzmiller

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Re: When Your VeraSecure Goes Off-line
« Reply #4 on: October 20, 2017, 04:32:44 pm »
Why isn't this information published anywhere (that I could find)?


You must be new here.