Author Topic: Can't access Account or control my system  (Read 165 times)

Offline subtroll

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Can't access Account or control my system
« on: October 15, 2017, 07:38:11 pm »
I'm at my wit's end. Have been a MIOS user for several years and invested thousands in components and cameras etc. When I upgraded my iPhone to iOS 11, my VERA app no longer works until MIOS upgrades the app to be compatible with Apple. When I attempted to log on cp.mios.com from my remote computer it won't accept my password...tried multiple times. tried the " forgot password" step. Received the reset password but it won't accept the new code. How can I re-establish my access to my account?

Offline subtroll

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Re: Can't access Account or control my system
« Reply #1 on: October 15, 2017, 08:25:31 pm »
I was finally able to access my account using Safari not Firefox.  At least now i can turn my security system on when we are gone. Wish i had a usable mobile app!

Offline John M.

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Re: Can't access Account or control my system
« Reply #2 on: October 15, 2017, 08:58:10 pm »
Hello there, I'm sorry to hear about what happened. However, our support team is working over the weekend as well. I would always advise to give them a call or email and they will get back to you ASAP.


In regards to the app. While support is still offered , indeed UI5 mobile legacy app has not been updated since has been phased out a few years back, when UI7 was released. Your unit is perfectly capable of running UI7 as well, so I recommend you to contact our support team to give you a hand with this. UI7 also has a iOS11 compatible app.

John.M. ▾ Senior Customer Care Advocate
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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