Author Topic: Scenes suddenly responding "{Scene} doesn't support that."  (Read 2801 times)

Offline tjv

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Scenes suddenly responding "{Scene} doesn't support that."
« on: November 28, 2017, 11:14:49 am »
I've been using Alexa integration with Vera successfully for a couple of months and this morning I am suddenly unable to invoke scenes with it. No matter what scene I reference, it says "{Scene} doesn't support that."  Individual device controls seems to work fine.  I'm using the command "Alexa, turn on {Scene Name}"

Most of my Alexa scenes are manual scenes that run luup code that hits a web server which then performs commands but even scenes that have have local Vera commands are having the same problem.

I tried removing the skill and reenabling that that didn't help.

I have 45 device and 30 scenes configured on my Vera Plus running the newest firmware (1.7.3232).

Suggestions would be appreciated.

Thanks
- Tom


Offline mcv.vlad

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #1 on: November 28, 2017, 03:05:22 pm »
Please re-discover devices and try again. The issue has been resolved.

Sorry for the inconvenience,
Vlad

Offline RichadL

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #2 on: November 28, 2017, 06:39:39 pm »
Thank you, Thank you, Thank you

Scenes are now working with my Echo.

Richard

Offline tjv

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #3 on: November 28, 2017, 09:56:18 pm »
Yes, it's working now.  Thanks.

Offline jpeterman74

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #4 on: December 14, 2017, 12:55:22 pm »
As of today suddenly all my device commands respond with "{device} doesn't support that".  I've tried re-discovering, disabling/re-enabling the skill, power cycling.  Vera and Alexa are both working fine otherwise. 

Offline Steve78163

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #5 on: December 14, 2017, 01:10:11 pm »
Same here, none of my devices are working thru Alexa. "Device doesn't support that" is the only response I get. I disabled and re-enabled as well as re-discovered devices. Still the same!

Offline LabLogic

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #6 on: December 14, 2017, 01:58:59 pm »
As of today my Alexa does not recognize scenes from Vera Plus as well. Disabling skill, rediscovering devices does not help. looks like some major issue.... Hopefully somebody here will find solution.

Offline halo

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #7 on: December 14, 2017, 02:22:47 pm »
Same here.....

I have Alexa since 1 month and until today it was working OK. Is it normall?

Offline orsik

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #8 on: December 14, 2017, 03:06:28 pm »
same with me cannot turn on or off lights with alexa

Offline Steve78163

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #9 on: December 14, 2017, 03:10:52 pm »
I have had it for a very long time, this is a first. Its usually very reliable.

Offline mtruppi

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #10 on: December 14, 2017, 03:39:28 pm »
I have times it does not work.  Can't access controller and things along those lines, but this has been all day for me.  I have tried the basic forget/discover and resave the device names through the portal with no luck.
Vera Plus bridged to Vera 3 over 10G house/building.  Schlage FE599s, Motion sensors, switches, micro dimmers, garage/door/window sensors, Nest, Dakota Murs driveway/mailbox triggers, 14 HIK Cameras, Ted, Alexa Echo/dots, geolocation, ping sensors, VeraMate

Offline Steve78163

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #11 on: December 14, 2017, 04:24:34 pm »
Working again, no action taken by me! I guess they got it fixed  :)

Offline joskreuger

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #12 on: December 15, 2017, 03:30:27 am »
Still not working for me. Please Fix!

Offline Dansker

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #13 on: December 15, 2017, 03:51:57 am »
Same problem here, Alexa/Vera dead for me. After working fine.

Offline stealth0128

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #14 on: December 15, 2017, 08:44:28 am »
I just bought Echo Dot and few days back. It worked fine until now. Is this a backend problem?