Author Topic: Scenes suddenly responding "{Scene} doesn't support that."  (Read 1299 times)

Offline mvader

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #15 on: December 15, 2017, 08:51:04 am »
mine is not working either

Offline Steve78163

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #16 on: December 15, 2017, 10:04:45 am »
Got up this morning and its not working.......AGAIN! >:(

I also have a Wink hub and some of my devices are on it. Its working fine. This is clearly a Vera problem.

It's really frustrating that no will acknowledge the problem and give us some feedback.

Offline justroach

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #17 on: December 15, 2017, 10:17:41 am »
Has anyone contacted Vera?


Sent from my iPhone using Tapatalk

Offline mjfrank916

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #18 on: December 15, 2017, 10:44:46 am »
Having the same problem, woke up this morning and Alexa isn't working. My Veras seem to be okay, and it's only affecting my switches through Alexa, thermostats and locks are still working. I just get "<Any Switch> doesn't support that command".  My wife was mad at me this morning because she couldn't turn on the Christmas tree through Alexa, and thought I did something.  :D


Offline ilikelife

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #19 on: December 15, 2017, 10:50:06 am »
Add one more to the list.  Last night everything worked.  Today "<device> doesn't support that"  I'll try Vera support next

Offline anthonyris

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #20 on: December 15, 2017, 11:12:06 am »
Ditto. All scenes, devices and groups respond with ?X doesn?t support that? as of this morning.

Rediscovered, rebooted, couple of choice salty curses = no change.
Vera3x2, Leviton, GE dimmers, relays and lamp modules, Sonos, Nests...

Offline anthonyris

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #21 on: December 15, 2017, 11:18:37 am »
Note that Vera/Micasaverde staff are aware. I don?t interact with Vera directly that much anymore, but nice to see this status page being kept up to date with issues:

https://status.getvera.com

Kudos for transparency. Big time saver for those of us who immediately spring into troubleshooting mode. 👏
Vera3x2, Leviton, GE dimmers, relays and lamp modules, Sonos, Nests...

Offline otakup0pe

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #22 on: December 15, 2017, 01:04:24 pm »
Glad to  see I'm not the only one. Sending some <3 to the ops people at Vera dealing with this...

Quote
Kudos for transparency. Big time saver for those of us who immediately spring into troubleshooting mode. 👏

They have gotten so much better at transparency over the years ^_^

Offline ilikelife

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #23 on: December 15, 2017, 04:36:11 pm »
Mine just started working again.  I disabled and re-did everything this morning, but it didn?t help.  Just tried it now, and it?s all working again.  No idea why.

Offline ilikelife

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #24 on: December 15, 2017, 04:53:02 pm »
The post below says on/off is fixed now


http://forum.micasaverde.com/index.php/topic,52635.msg336928.html#msg33692

The status page has not been updated yet?

https://status.getvera.com/

Offline bengie66

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #25 on: December 16, 2017, 07:57:34 am »
Hi, had issues with everything responding device does not support that. Now switches work but scenes do not. Tried forgetting and re-discovering devices to no avail.

Offline RichCanyon

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #26 on: December 16, 2017, 10:07:35 am »
Not working for me either. Commands to a device work, e.g. "Alexa, turn on the Floor Lamp", but scenes always respond with  "[scene] doesn't support that". It's back to the MiniMote for now!

Offline tstolze

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #27 on: December 16, 2017, 11:28:34 am »
Same here..on/off devices working but scenes are not.  :(

Offline Derek Macias

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #28 on: December 16, 2017, 01:34:09 pm »
For me on/off works. Scenes and dimmers don't work.

Offline anthonyris

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Re: Scenes suddenly responding "{Scene} doesn't support that."
« Reply #29 on: December 16, 2017, 01:36:25 pm »
On/Off restored, no dimming, no scenes.

Note that Philips Hue, Sonos, etc. voice commands all work normally.
Seems isolated to the Alexa/Vera Finnegan Pin.

Vera3x2, Leviton, GE dimmers, relays and lamp modules, Sonos, Nests...