Author Topic: Echo Dot works, big Echo does not  (Read 551 times)

Offline Dansker

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Echo Dot works, big Echo does not
« on: December 15, 2017, 01:59:19 am »
Got three Echo Dots and one of the large Echos.

One switch does not work from the larger Echo, but the three dots work fine.
Another switch works from all Echos.

On VeraPlus and latest released firmware. Did just do discovery to add the partially failing switch.

Any suggestions?

BTW, really like the Echo interface !

Offline Dansker

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Re: Echo Dot works, big Echo does not
« Reply #1 on: December 15, 2017, 03:18:13 am »
Added a couple of devices to Alexa (all switches). Now Alexa says "doesn't support that" for all devices, including previously working..., sigh.

Offline Sorin M.

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Re: Echo Dot works, big Echo does not
« Reply #2 on: December 15, 2017, 04:20:08 am »
We are looking into this as we speak. Lights seem to have stopped working, thermostats still work.
At the first sight, issues seem to be Amazon side. We will keep you posted.
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Offline Jamr

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Re: Echo Dot works, big Echo does not
« Reply #3 on: December 15, 2017, 12:31:33 pm »
Similar problems here.

Offline Dansker

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Re: Echo Dot works, big Echo does not
« Reply #4 on: December 15, 2017, 04:20:03 pm »
One of my Echo's now work again. But, very slow response, about 15 seconds. The remaining Echo's still broken with "does not support that"

Offline mcv.bogdanf

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Re: Echo Dot works, big Echo does not
« Reply #5 on: December 15, 2017, 04:23:31 pm »
The ON/OFF commands should work now. If you are still having issues, try to re-discover the devices first.

There are still problems with the dimming commands. We are looking into this as well.


Offline zedrally

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Re: Echo Dot works, big Echo does not
« Reply #6 on: December 15, 2017, 04:47:27 pm »
snip
There are still problems with the dimming commands. We are looking into this as well.


Please do as I want to control my window coverings and awnings.
Living in the Land of Oz, give me a vegemite sandwich. Home Seer, Vera Lite & Edge, Popp, Black Cat Smart Hub & Vera G, Black Cat Lite 1 & 2's a Black Cat Dimmer or 2, then some  Black Cat Cat's Eye PIR's & Door-Window Sensors, Broadlink RMPro & Mini plus a Z-UNO or 2.

Offline Dansker

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Re: Echo Dot works, big Echo does not
« Reply #7 on: December 15, 2017, 06:10:13 pm »
Rebooted Vera, visited Vera/Alexa www page, re discovered on Alexa site: Alexa site reports all devices offline.

Offline Dansker

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Re: Echo Dot works, big Echo does not
« Reply #8 on: December 15, 2017, 06:18:00 pm »
Tried again, Alexa site reports all devices offline. However, the big Echo does work, but the Dot does not. ...

Offline fossilnews

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Re: Echo Dot works, big Echo does not
« Reply #9 on: December 16, 2017, 10:55:07 am »
Any news?  I tried, restarting Vera, disabling/enabling the Alexa skill then rediscovering the devices and still nothing.

Offline Dansker

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Re: Echo Dot works, big Echo does not
« Reply #10 on: December 18, 2017, 07:59:40 pm »
Big echo still works, three Dots do not.

Offline Nameless

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Re: Echo Dot works, big Echo does not
« Reply #11 on: December 18, 2017, 11:13:13 pm »
I have 3 Dots and 1 Echo. All had strange issues in the last few days with all devices, on and off Vera. I pulled the power to each, causing a reboot. All are now responding fine for me. I haven't tested scenes or dimming, but I know Amazon had something odd on their end, too. Try reboots to see if there's improvement.

Offline Sorin M.

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Re: Echo Dot works, big Echo does not
« Reply #12 on: December 19, 2017, 07:06:31 am »
Everything should be back on track as of this morning.

We apologize for the inconvenience.
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Offline Dansker

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Re: Echo Dot works, big Echo does not
« Reply #13 on: December 19, 2017, 05:41:35 pm »
No change for me, any restart procedures needed?

Offline zedrally

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Re: Echo Dot works, big Echo does not
« Reply #14 on: December 19, 2017, 05:45:43 pm »
Still can't get my shades to work.
Living in the Land of Oz, give me a vegemite sandwich. Home Seer, Vera Lite & Edge, Popp, Black Cat Smart Hub & Vera G, Black Cat Lite 1 & 2's a Black Cat Dimmer or 2, then some  Black Cat Cat's Eye PIR's & Door-Window Sensors, Broadlink RMPro & Mini plus a Z-UNO or 2.