Author Topic: Vera Secure, battery issue  (Read 875 times)

Offline Roots

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Vera Secure, battery issue
« on: January 03, 2018, 02:57:16 am »
Brand new Vera Secure...
My Vera Secure battery is getting lower and lower with charge day after day...
Zero devices attached...

Shows 4h Life I guess it should be 8 hours?

What is the problem?

Offline Roots

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Re: Vera Secure, battery issue
« Reply #1 on: January 04, 2018, 01:57:43 pm »
So nobody is not having any problems with VeraSecure battery charging?

Or do I have the first ever VeraSecure on my table ;D ?

Online Inzax

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Re: Vera Secure, battery issue
« Reply #2 on: January 04, 2018, 03:24:01 pm »
I have seen in other reports the battery is designed to discharge to about 91 percent, then recharge to 100 percent.  Your issue seems way outside these parameters. 

I have a vera secure.... felt compelled to respond.  I have nothing else for you other then the "file a ticket" line.

Good luck.
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VeraSecure; Concord 4 Panel; 6 IP Cameras; Imperiehome; Housemodes; system monitor; DeusexmachinaII; Vera Concierge

Offline wilme2

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Re: Vera Secure, battery issue
« Reply #3 on: January 04, 2018, 03:33:36 pm »
I have had my Secure up about a week, and do not see this issue.  Usually between 97 and 99%...
Long Live UI5!  (OK finally made the switch to UI7 in January 2018, and am pretty happy....)

Offline Roots

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Re: Vera Secure, battery issue
« Reply #4 on: January 04, 2018, 03:53:07 pm »
Thanks...mine is getting lower and lower, now 60%, so something is false.
Have to check the power adapter specs and maybe measure the output!

Offline tbully

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Re: Vera Secure, battery issue
« Reply #5 on: January 04, 2018, 03:57:17 pm »
Mine is at 74% and has been for a few days.  I'd be interested in hearing if you find a solution.

I'm hesitant to call support because, unlike some who have very positive experiences with support, my experiences are usually average at best.   Their typical answer is "restore from backup" as is the case for the current ticket I have open.  (My Vera has "forgotten" all of my Schlage Door Lock PIN codes in its management tab and now the notifications when someone unlocks the door no longer works.)

Subscribing to see this through with you.

Thanks for bringing it up.

Offline Roots

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Re: Vera Secure, battery issue
« Reply #6 on: January 05, 2018, 02:34:21 am »
Is there  kind of 'startup procedure' for the battery management...I mean first days let the battery go down to certain level and then charge fully etc.?
Have to follow it couple days and see...12.27VDC was the output from the power adapter and it feels quite cool in hand.

I have mailed one other thing to support and waiting respond for that, not the quickest ... maybe this week is little 'slow motion' one  ;)

Offline Sorin M.

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Re: Vera Secure, battery issue
« Reply #7 on: January 05, 2018, 10:25:47 am »
Hello there,

Sorry about that. We are a little back up from holiday vacations.
Can you please PM me your email address used with the ticket, so I can make sure this is taken care of ASAP?
Sorin M. ▾ Community Manager
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Offline Roots

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Re: Vera Secure, battery issue
« Reply #8 on: January 15, 2018, 03:35:46 pm »
The battery issue is localized and new one will come. Not just information when, it seems long lasting to figure the delivery.

Down to 9% at the moment  8)
« Last Edit: January 15, 2018, 04:00:41 pm by Roots »

Offline tbully

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Re: Vera Secure, battery issue
« Reply #9 on: January 15, 2018, 03:41:01 pm »
Glad to hear it.  My ticket has been dormant for over a week.  Crickets!

Offline winampus

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Re: Vera Secure, battery issue
« Reply #10 on: January 15, 2018, 05:24:56 pm »
Replacement suggested and done from Vera's side (nice from their side, can't argue about that)
Replaced it before new year, and still currently at 95% and about 8 alerts for the battery charge.

Does anyone know how the thresholds for charging/discharging can be adjusted so it doesn't always freak out ?

Offline Roots

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Re: Vera Secure, battery issue
« Reply #11 on: January 17, 2018, 10:48:13 am »
Now charge level is 0%, thus backup zero minutes and I'am coming crazy because nothing heard from Vera how/what they are going to do!  :o :(  :-\
What to do?

Offline Roots

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Re: Vera Secure, battery issue
« Reply #12 on: January 18, 2018, 02:09:56 am »
I tried to take Vera OFF (when 0% level) and let it cool down, then back on ... started charging somewhere up to 30% and then stopped, then continued with discharging.
I am quite sure that it is a HEAT  problem, either the battery or the device or both, or is it a design shortcoming.

Maybe I try with some blower to cool it and see how reacts.

Would like to know if people have this kind of battery issues or device works just fine concerning this?

I think, must have a new complete (functional) device in place ...
« Last Edit: January 18, 2018, 02:16:19 am by Roots »

Online Inzax

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Re: Vera Secure, battery issue
« Reply #13 on: January 18, 2018, 07:56:20 am »
@Roots.  This is not normal.  If under warranty I would seek a replacement.  Mine goes down to 91 percent then back up to 100.  This is normal and by design. 

Good luck.
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VeraSecure; Concord 4 Panel; 6 IP Cameras; Imperiehome; Housemodes; system monitor; DeusexmachinaII; Vera Concierge

Offline Sorin M.

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Re: Vera Secure, battery issue
« Reply #14 on: January 18, 2018, 08:42:56 am »
Hello, Roots

We can surely help you with that. Sorry to hear about the battery issue.

Do you already an existing ticket with us, on this matter?Can you PM me your details so I can have the team proactively contact you ? We would love to turn this around for you, ASAP.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION (Pacific Time Zone, UTC -8 )
Monday - Friday   12:00 am ? 06:00 pm
Saturday - Sunday   04:00 am ? 06:00 pm