Author Topic: Controller offline ??  (Read 705 times)

Offline sonata31

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Controller offline ??
« on: January 04, 2018, 11:23:24 am »
Hello
I just installed a box Vera Plus
I access the dashboard with its IP address
When I click on Account it displays the page https://home.getvera.com/dashboard/display
It shows that my controller is offline
What is the problem ?
Thank you for your help

Louis Joly

Offline Sorin

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Re: Controller offline ??
« Reply #1 on: January 05, 2018, 10:20:09 am »
Hello Louis,

I'm sorry to hear about this, would you please check my signature and contact our Customer Care team, so we can look at this ASAP?

We want to turn this into a delightful experience for you.
« Last Edit: January 05, 2018, 10:26:13 am by Sorin M. »
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline sonata31

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Re: Controller offline ??
« Reply #2 on: January 06, 2018, 05:01:58 am »
Hello
A priori everything is back in order
I noticed that when this happened the led "Service" was off
What is this led?
Thank you

Louis