Author Topic: vera concierge account not linked to my google account  (Read 125 times)

Offline onepointbrewing

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vera concierge account not linked to my google account
« on: January 08, 2018, 12:03:37 am »
Can anyone direct me to where I can link my Concierge acct to my google acct?

My GH is telling me that theyre not linked and I cant find any reference to VC in the GH app on my phone

Many thanks

Offline onepointbrewing

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Re: vera concierge account not linked to my google account
« Reply #1 on: January 08, 2018, 12:10:05 am »
ok i found it however when I try to link the account the app greys out and then theres no activity/hangs the app
« Last Edit: January 08, 2018, 12:15:52 am by onepointbrewing »

Offline RichardTSchaefer

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Re: vera concierge account not linked to my google account
« Reply #2 on: January 08, 2018, 09:15:13 am »
Did you find it by using the Explore option ? (Using the pancake stack menu ?)


Offline onepointbrewing

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Re: vera concierge account not linked to my google account
« Reply #3 on: January 11, 2018, 10:58:42 pm »
Hi Richard.

I did not however I have since discontinued using VC as I was unable to control anything on my hub after about an hour. On further investigation I looked at the web UI on Vera and saw that every device was "polling node" continuously.

Once I deleted my Vera from VC the polling node stopped almost immediately.

Any Ideas?

Offline RichardTSchaefer

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Re: vera concierge account not linked to my google account
« Reply #4 on: January 12, 2018, 09:44:56 am »
For devices (Switches, Dimmers, Thermostats) that you want to make available for voice control (NOTE: you can ignore devices in the Customize settings) I poll the device every 15 minutes ... not continuously.
This was required so I can get through the Google "Home Control" testing. They require to be able to detect when the device goes offline.
A poll is a quick action when you have a stable Z-Wave network.  I test with over 100 Z-Wave devices.

If you have a Z-Wave node that is having problems ... periodically poking (polling) it will slow your network. If you have a marginal node you should ignore it in Vera Concierge, and probably remove it from Vera, and replace it with a working node.