Author Topic: Vera Plus stuck on update  (Read 625 times)

Offline Kanczug

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Vera Plus stuck on update
« on: January 08, 2018, 12:33:26 pm »
Hi
I just installes my first ever Vera Plus. After registering an account it went into update stage and was stuck there for 30 mins or so. Restarded it but have the same thing again.

Tried poking reset 3 and 6 times but seems to have no effect. Setup page seems to see the Vera but it is always stuck at updating. Please help :/

I got one message from iOS app - screenshot is attached.

Offline Sorin

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Re: Vera Plus stuck on update
« Reply #1 on: January 09, 2018, 08:27:13 am »
Hello Kanczug,

Am really sorry to hear about the trouble with your Vera unit.

My colleagues from Customer Care are already trying to touch base with you, through your existing ticket. Please check your email for further details.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline Zmedic

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Re: Vera Plus stuck on update
« Reply #2 on: February 02, 2018, 12:53:26 pm »
Exactly what happened to me with my brand new VeraPlus

any solution please tell me, didn't get a chance to even open all my accessories, sensors etc.. I just activated it and after linting one door sensor selected update firmware got exactly same message  :-[

so sad

please help