Author Topic: VeraEdge very slow  (Read 173 times)

Offline ccantie

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VeraEdge very slow
« on: January 15, 2018, 06:13:57 am »
Hello,
Since two month my Vera is very slow. For exemple I send on to a switch and the light is on within 10 or more seconds. Sometimes it don't do nothing. It is not for a particular switch, but for all.
When I start a scene many time it fail, even a simple scene like
local tempH = luup.variable_get(SID_VC1,"Variable5",Con_Nui)
Also the led internet on the box flash quickly during long times.
Have you an idea to repair this !!!

Offline Sorin M.

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Re: VeraEdge very slow
« Reply #1 on: January 15, 2018, 09:08:20 am »
Hello, ccantie,

It's very hard for the community to give you some advice on this without an overview of your setup.

However, your Customer Care team would love to have a look at this if you log a ticket with them. See my signature for details.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION (Pacific Time Zone, UTC -8 )
Monday - Friday   12:00 am ? 06:00 pm
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Offline markcm

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Re: VeraEdge very slow
« Reply #2 on: February 06, 2018, 11:47:03 pm »
Hello,
Since two month my Vera is very slow. For exemple I send on to a switch and the light is on within 10 or more seconds. Sometimes it don't do nothing. It is not for a particular switch, but for all.
When I start a scene many time it fail, even a simple scene like
local tempH = luup.variable_get(SID_VC1,"Variable5",Con_Nui)
Also the led internet on the box flash quickly during long times.
Have you an idea to repair this !!!
For the record, my vera edge which worked great for the past year has recently magically become intermittent as well with about 50% of the time being a 10 second delay or no response. I issued a support request from my controller and enabled online support but have not heard anything from Vera.

Super bummer becuase it used to work so well. I tried updating it, I was one version behind, but that made no difference. I'm not sure how to check cpu or ram consumption or logs on the vera, its really just blind to me. It worked well for a long time, now it performs very poorly. I checked all my network cables, bought new cables...

Offline Sorin M.

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Re: VeraEdge very slow
« Reply #3 on: February 07, 2018, 05:48:36 am »
Hello Mark,

Someone will get back to you shortly. I will try to prioritize your ticket as much as I can.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION (Pacific Time Zone, UTC -8 )
Monday - Friday   12:00 am ? 06:00 pm
Saturday - Sunday   04:00 am ? 06:00 pm