Author Topic: getnameinfo error message in the error log  (Read 1224 times)

Online amg0

  • Sr. Hero Member
  • ******
  • Posts: 2962
  • Karma: +193/-8
getnameinfo error message in the error log
« on: January 17, 2018, 08:34:30 am »
Anybody getting lots of messages like this in the error log since new firmware ?

01   01/17/18 14:32:25.129   sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x706ba520>

Offline RichardTSchaefer

  • Master Member
  • *******
  • Posts: 10090
  • Karma: +762/-142
Re: getnameinfo error message in the error log
« Reply #1 on: January 17, 2018, 08:45:50 am »
Someone sent me a log with that in it ... I have never seen it before.

Offline Sorin

  • Administrator
  • Hero Member
  • *****
  • Posts: 940
  • Karma: +80/-9
Re: getnameinfo error message in the error log
« Reply #2 on: January 17, 2018, 11:52:46 am »
Hello guys,

We are already tracking this as we speak and  I will come back with an official explanation/ETA/postmortem once we gather more data.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline Al2kas

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
Re: getnameinfo error message in the error log
« Reply #3 on: January 17, 2018, 03:51:37 pm »
Hi

After upgrading to latest FW I am also receiving errors on Vera Edge:
"sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x746ce520>"

As well as:
"ZWaveNode::AddPollingCommand null in embedded for node 4 <0x768e2520>"


Offline bruine01

  • Newbie
  • *
  • Posts: 19
  • Karma: +0/-0
Re: getnameinfo error message in the error log
« Reply #4 on: January 18, 2018, 11:34:52 am »
Hi

After upgrading to latest FW I am also receiving errors on Vera Edge:
"sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x746ce520>"

As well as:
"ZWaveNode::AddPollingCommand null in embedded for node 4 <0x768e2520>"
I notice the same problem in the log. New since 1.7.3501 on my VeraPlus. Also this morning one of my PLEG actions (light out) did not work. Any suggestions?

Offline Sammy2

  • Hero Member
  • *****
  • Posts: 855
  • Karma: +4/-5
Re: getnameinfo error message in the error log
« Reply #5 on: January 18, 2018, 12:17:51 pm »
Hi

After upgrading to latest FW I am also receiving errors on Vera Edge:
"sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x746ce520>"

As well as:
"ZWaveNode::AddPollingCommand null in embedded for node 4 <0x768e2520>"
I notice the same problem in the log. New since 1.7.3501 on my VeraPlus. Also this morning one of my PLEG actions (light out) did not work. Any suggestions?

Contact Support. Roll back..

Offline Al2kas

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
Re: getnameinfo error message in the error log
« Reply #6 on: January 18, 2018, 03:24:13 pm »
@Sammy2, thanks.

@bruine01, try to reboot Vera. That worked for me for now.

Offline drapan

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
Re: getnameinfo error message in the error log
« Reply #7 on: January 19, 2018, 01:59:07 am »
Hello

In VeraPlus, I can confirm that this issue with getnameinfo are present at least from 7.024, 7025beta and 7.025

Offline bruine01

  • Newbie
  • *
  • Posts: 19
  • Karma: +0/-0
Re: getnameinfo error message in the error log
« Reply #8 on: January 19, 2018, 10:22:26 am »
@Sammy2, thanks.

@bruine01, try to reboot Vera. That worked for me for now.
Just did a reboot (sofware restart. No power cycle). Still pop's up with sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo. Will do a power cycle now.
Same issue after a power cycle. Already send a mail to support.
« Last Edit: January 19, 2018, 10:41:12 am by bruine01 »

Offline jojoflyhigh

  • Sr. Newbie
  • *
  • Posts: 42
  • Karma: +0/-1
Re: getnameinfo error message in the error log
« Reply #9 on: January 20, 2018, 05:33:57 am »
I also observed this case on my veraplus in the last release:  1.7.3501

sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7081a520>
08   01/20/18 11:26:43.199   JobHandler_LuaUPnP::HandleActionRequest device: 31 service: urn:upnp-org:serviceId:Dimming1 action: SetLoadLevelTarget <0x7081a520>

I think that a new bug as appeared in this release because i've nerver observed it before.

Online amg0

  • Sr. Hero Member
  • ******
  • Posts: 2962
  • Karma: +193/-8
Re: getnameinfo error message in the error log
« Reply #10 on: January 20, 2018, 08:42:38 am »
Hello guys,

We are already tracking this as we speak and  I will come back with an official explanation/ETA/postmortem once we gather more data.

Hello , do you have news about this. this is litterally hammering my box with this log line several time per seconds sometime

Code: [Select]
Line 114077: 01 01/20/18 14:35:11.256 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114087: 01 01/20/18 14:35:11.268 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114097: 01 01/20/18 14:35:11.507 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114107: 01 01/20/18 14:35:11.520 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114117: 01 01/20/18 14:35:12.994 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114127: 01 01/20/18 14:35:13.008 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114138: 01 01/20/18 14:35:13.239 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114148: 01 01/20/18 14:35:13.269 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114167: 01 01/20/18 14:35:13.488 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114177: 01 01/20/18 14:35:13.522 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114187: 01 01/20/18 14:35:13.741 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114197: 01 01/20/18 14:35:13.784 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114207: 01 01/20/18 14:35:14.098 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114217: 01 01/20/18 14:35:14.296 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114240: 01 01/20/18 14:35:19.298 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114250: 01 01/20/18 14:35:19.309 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114260: 01 01/20/18 14:35:19.538 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114270: 01 01/20/18 14:35:19.551 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114297: 01 01/20/18 14:35:25.065 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114384: 01 01/20/18 14:35:25.663 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114402: 01 01/20/18 14:35:25.767 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114409: 01 01/20/18 14:35:25.883 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114502: 01 01/20/18 14:35:27.083 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114515: 01 01/20/18 14:35:30.416 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114525: 01 01/20/18 14:35:30.443 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114535: 01 01/20/18 14:35:30.964 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114545: 01 01/20/18 14:35:31.060 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x7030c520>
Line 114687: 01 01/20/18 14:35:38.639 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x749c5520>
Line 114739: 01 01/20/18 14:35:47.100 sbrk JobHandler_LuaUPnP::HandleActionRequest Problem with getnameinfo <0x771c5520>

Offline jojoflyhigh

  • Sr. Newbie
  • *
  • Posts: 42
  • Karma: +0/-1
Re: getnameinfo error message in the error log
« Reply #11 on: January 21, 2018, 05:28:20 am »
Still have this behavior this morning and impossible to move my roller shutter. Feedback from Vera asap is needed.
Is there any ticket already opened on this topic?

Online amg0

  • Sr. Hero Member
  • ******
  • Posts: 2962
  • Karma: +193/-8
Re: getnameinfo error message in the error log
« Reply #12 on: January 21, 2018, 08:30:14 am »
Still have this behavior this morning and impossible to move my roller shutter. Feedback from Vera asap is needed.
Is there any ticket already opened on this topic?
I loged a ticket but we should all do
the answer I got is not satisfactory from my standpoint because it ignores the fact I get tons per seconds of these
Code: [Select]
In regards to ?getnameinfo? this is a standard POSIX function and it?s used for logging so it?s not something vital and you can just ignore that message as it appears when the function returns a non-zero value.

Offline jojoflyhigh

  • Sr. Newbie
  • *
  • Posts: 42
  • Karma: +0/-1
Re: getnameinfo error message in the error log
« Reply #13 on: January 25, 2018, 04:54:14 am »
I there any news on this topic. I have opened a ticket but still no feedback.

Offline Sorin

  • Administrator
  • Hero Member
  • *****
  • Posts: 940
  • Karma: +80/-9
Re: getnameinfo error message in the error log
« Reply #14 on: January 25, 2018, 06:42:14 am »
Still have this behavior this morning and impossible to move my roller shutter. Feedback from Vera asap is needed.
Is there any ticket already opened on this topic?

Hello Everyone,

To use the technical lingo of my fellow developers, this is standard POSIX information triggered by UPnP services in vera. It is used for logging only which is triggered when zero return value for getnameinfo() indicates successful completion; a non-zero return value indicates failure.

Should it be visible/have an output in the logs? Absolutely not. Does it affect any of the devices you mention here? No, it does not translate or affect the functionality of Vera or any devices on it.
A trivial task has been created in our bug tracker and it will be addressed in a future firmware update.

If you have any particular issues with your devices please make reference to those devices specifically and not this error specifically, for the most efficient Customer Care approach and solution.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7