Author Topic: WWN No longer communicating (1.7.3502 firmware)  (Read 551 times)

Offline gniknalu

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WWN No longer communicating (1.7.3502 firmware)
« on: January 25, 2018, 04:41:29 pm »
For our Nest Protect, I'm getting the error, "Vera Connect WWN.Can't Detect Device"

I'm using VeraConnect WWN version 1.104 and VeraConnect WWN Deauthorization Service version 0.6
The VeraSecure is running version 1.7.3502 of the Vera firmware

In all the trouble-shooting I finally tried to deauthorize it (BIG MISTAKE). Now I'm out of sync because Vera thinks it's authorized (when I click "Authorize", it says, "You have already authorized this app to connect with Nest?.") but it's not because in the Nest website, it's no longer listed.

Can anyone offer suggestions on getting it to start working together again?

Thanks,
« Last Edit: January 30, 2018, 03:41:03 pm by gniknalu »

Offline gniknalu

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Re: WWN No longer communicating (1.7.3502 firmware)
« Reply #1 on: January 30, 2018, 02:57:22 pm »
I fixed it by uninstalling the WWN app and the WWN deauthorize app. Then I reinstalled them and everything is working now.

... Well it worked for about an hour. Everything is back to "Can't Detect Device"
« Last Edit: January 30, 2018, 03:41:50 pm by gniknalu »

Offline Sorin

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Re: WWN No longer communicating (1.7.3502 firmware)
« Reply #2 on: January 31, 2018, 06:50:03 am »
Hey gniknalu,

If you haven't done so already, please log a ticket with our Customer Care team so they can have a look at this matter. Contact details in my signature.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline gniknalu

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Re: WWN No longer communicating (1.7.3502 firmware)
« Reply #3 on: January 31, 2018, 04:47:43 pm »
Hey gniknalu,

If you haven't done so already, please log a ticket with our Customer Care team so they can have a look at this matter. Contact details in my signature.

Thank you - opened a ticket.

Offline gniknalu

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Re: WWN No longer communicating (1.7.3502 firmware)
« Reply #4 on: February 06, 2018, 09:40:09 am »
If you haven't done so already, please log a ticket with our Customer Care team so they can have a look at this matter. Contact details in my signature.

It was fixed last night by your team.

Thank you