Author Topic: I am sorry, there was an error and I am not able to controll your home device  (Read 1755 times)

Offline paros

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Need assistance.
I can't find what's out wrong :/
Doing a couple of hours trial and error each day for the past week.
Sometimes everything is working.
Sometimes it only works if I first ask Google home to "talk to Vera Concierge" and then turn on lights. etc.
Sometimes nothing is working..

Today; if I ask Google Home"Turn on TV Room Windows", I get response: "I am sorry, there was an error and I am not able to controll your home device".
It works to first ask "talk to Vera Concierge" and then ask to "Turn on TV Room Windows" (Vera Concierge answer: "switch "swedish name of switch of").

Is it possible to pay someone to fix this :)?

Offline RichardTSchaefer

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The messages indicate that the CLOUD software can't contact the Local Concierge Server.
That requires:
   a) Vera's Remote Access System is working
   b) Your Vera Concierge Server is working and connected.


Offline pls90

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Richard, I believe there is probably another reason for the error message.
This is what I see:
For one device the voice command is working, a second later for another it is not. Then again for a third device seconds later it is ok again. Also, if run a command for all devices in a room it does most of them ok, then one throws the error.
Device specific!
Are there any logs to look at as to narrow the issue down?

Offline mrclown

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This comes up for me as well using only the google home direct integration (not "talk to vera concierge").  Things will be working fine for days and then suddenly it will start giving this error.  I can make it go away by opening the browser interface and clicking the "Force Discovery of new/changed Devices and Scenes" button.  Everything goes back to working... for days or sometimes just hours.  Note that Vera continues to work normally throughout all this and I can still control devices NOT using Vera Concierge.

Edit: Of course, I should also mention that I really appreciate the work you've put into this, Richard.  I was getting ready to scrap Vera entirely and go with something else to get GH integration but you've made Vera awesome again.  Thanks for that.
« Last Edit: February 02, 2018, 10:25:42 am by mrclown »

Offline kirbyb

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I'm having the same (similar?) problem...  I believe its because the 'relay' mios servers aren't responding.  I'm using vera-us-oem-relay11.mios.com, and it's timing out....  Which brings up a couple of questions:

1) is there a way to configure/force Concierge to use my 'local' address?  I've got my Vera on a static IP, and ideally the (local) Concierge server would use the local static IP....
2) if that's not possible, or even if it is, I seem to remember that there is a 'list' of cloud/relay servers, a primary, and a backup/failover server...  that doesn't seem to be configurable either?

Side note:  when all the servers are working I'm LOVING this!  I'd been using 'Alexa' for the past year, and the 'new' Google home stuff is easier to use.

Kirby

Offline jgrilo

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same issue here. Everything is setup and works just fine. A couple hours later (after not using any commands for a while) i get the error and the only way to fix is to unlink and re-link through my google home app.

Steps i've tried.
- Restarted VC Service
- updated cloud config
- retested all connectivity tests, all pass.
- restarted vera edge.

When it works its so awesome! but now its just getting it stable and always working.

Offline pls90

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on one device i get the error when I say "turn on..."
If I say "set... to x%" it works instantly.

Offline jgrilo

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anyone have an idea why mine will work then break?

its consistent and usually an hour or so after the setup (and working + multiple tests)

When I don't use it for an hour + then try its broken. Unlink and relink always works.

please help :)

Offline RichardTSchaefer

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does it work if you repeat the command ?

Offline jgrilo

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no sir, it will never work again until i unlink/relink from the google home app on my phone. It's really strange.

Can I provide you a debug log or something?

Offline kirbyb

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I can't get this to work either.  I've verified connectivity from the local server (successful bi-directional connectivity!), and from the appspot (Successful connectivity to your Vera and to the Local Concierge Server).  I deleted all devices from the Android Home app, and added them back.  When I try to turn something on or off, it says 'I am sorry....'

Are there logs to look at that would help me figure this out?  I can control all my devices from Alexa....  but I'd LIKE to use my Google Home Max.

Kirby

Side note:  I'm STILL somewhat convinced its because the local server INSISTS on using the 'vera-us-oem-relay31.mios.com' instead of my local static IP, which for some reason it DOES connect to for my other two Vera units .  Also a question, what's the '*' symbol at the end of  the IP Address?

Offline RichieB

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Removing the google account association from the cloud, i had that same problem and i had to unlink my google account from the concierge "unlink vera from this account", test it with a separate google account,  it worked then relink my old google account
« Last Edit: February 11, 2018, 04:41:25 am by RichieB »

Offline kirbyb

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That worked, thanks!

Offline kirbyb

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And now it doesn't...  so I check connectivity, unlink, relink, still doesn't work.

Am I the only one who's having problems?  Does this work for anyone?

Offline RichieB

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it works for me i literally have no problems, did u try using a separate email address and what is your log saying