Author Topic: How to fully reset a Vera Plus (pre-owned device)  (Read 732 times)

Offline Bert003

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How to fully reset a Vera Plus (pre-owned device)
« on: January 28, 2018, 06:40:22 pm »
Hi Everybody,

I have a newbee question. How do I reset a Vera Plus controller so that I can start fresh.
- All devices must be deleted form the device/network
- All settings and scenes must be deleted
- I have to connect the Veraplus to a new account (new owner)

I have used a Veralite until now but want to make an upgrade and I have the chance now to do so. My Veralite (UI5) has several reset options which I never used and it is unclear for me what they do exactly. Never needed them anyway, it worked flawlessly for about 4 years (and still does).
But I will be the second owner for the Veraplus and I want to make sure everything is clean.

Thanks!

Offline Sorin

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Re: How to fully reset a Vera Plus (pre-owned device)
« Reply #1 on: January 30, 2018, 08:32:39 am »
Hello Bert,

If your unit is running UI7 you can do a full reset with the unit connected to internet(so it can remove the username from it), from Settings->Backup -> Scroll down to footer of the page and click on Reset to defaults. Then make sure you give it at least 10-15 minutes for the unit to come back, before unplugging it.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline Bert003

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Re: How to fully reset a Vera Plus (pre-owned device)
« Reply #2 on: February 03, 2018, 09:41:10 am »
Well I wanted to start using the Veraplus but I can't create the account I want. I get a message that the username or email are used. When I choose to recover the password it say's email unknown...

Now I remember I tried (without success) to use UI7 on my old Vera Lite long time ago so it could be that I created an account earlier.

What to do now?


Offline Bert003

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Re: How to fully reset a Vera Plus (pre-owned device)
« Reply #3 on: February 04, 2018, 04:40:53 am »
Problem solved. My username was registered with another email address I used at time of registering, which I forgot.
I needed the helpdesk to get that email address.

Offline Sorin

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Re: How to fully reset a Vera Plus (pre-owned device)
« Reply #4 on: February 05, 2018, 08:20:22 am »
Hey Bert,

Good to hear that you are back on track.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7