Author Topic: Vera secure reboot z-wave and the other services almost every time i use it  (Read 81 times)

Offline chali

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
if I send a command from the phone or the computer to vera, for exempel to turn off a radiator, then it will restart almost every time, the device will be unavailable for a while and then start again, this i I am a waste of space upp the changes i send to the radiators as they only wake up every 900 seconds. so the change i sent want happen. 
this problem is on all other things in my z-wave network to, lamps/wall sockets etc  but they wake up very often so they normally get the command before vera restarts.
what can I do about this?  it's impossible to use schenes since only some orders get sent out before it restarts 

i added images of how it looks normally and how it looks when sending a command


Offline Sorin M.

  • Administrator
  • Hero Member
  • *****
  • Posts: 772
  • Karma: +62/-5
Hello there,

I see that you have an older ticket with our Customer Care team but nothing recent related to this matter.

Our customer care would love to have a look at this issue and sort this out. Contact details in my signature.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ ▾ ▾ +1 (866) 966-2272

HOURS OF OPERATION (Pacific Time Zone, UTC -8 )
Monday - Friday   12:00 am ? 06:00 pm
Saturday - Sunday   04:00 am ? 06:00 pm

Offline chali

  • Newbie
  • *
  • Posts: 3
  • Karma: +0/-0
Older ticket? i just got my first vera.
Ok i start a ticket regarding this matter