Author Topic: Argh! Upgrade didn't keep my Z-Wave setup!  (Read 632 times)

Offline riz94107

  • Newbie
  • *
  • Posts: 12
  • Karma: +0/-0
Argh! Upgrade didn't keep my Z-Wave setup!
« on: February 27, 2018, 01:17:09 pm »
I have a Vera Lite that was running 1.7.909, and wouldn't upgrade to the latest firmware (1.7.1017), so I followed this suggestion:

http://support.getvera.com/customer/en/portal/articles/2681189-not-enough-storage-to-update-controller-

I backed up the Z-wave network, saved a backup, then did a factory-reset-and-upgrade which worked.  However, uploading the backup even after checking "Restore Z-Wave network" left me with only one Z-wave device (and it's a battery device whose battery is low or possibly dead - so I'm not even sure it will come back).

I would really, really not like to have to redo my whole z-wave setup.  I have several backups - any chance I can recover this?

Offline HSD99

  • Sr. Member
  • ****
  • Posts: 276
  • Karma: +11/-0
Re: Argh! Upgrade didn't keep my Z-Wave setup!
« Reply #1 on: February 27, 2018, 01:21:07 pm »
You best bet is to contact Customer Care. Phone calls seem to produce quicker results.

Offline Sorin

  • Administrator
  • Hero Member
  • *****
  • Posts: 955
  • Karma: +81/-10
Re: Argh! Upgrade didn't keep my Z-Wave setup!
« Reply #2 on: February 28, 2018, 07:32:50 am »
He has been assisted by the Customer Care. ;)
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7