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Author Topic: Fibaro Double Switch (FGS-223) Lag  (Read 31262 times)

Offline AndersMalm

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #105 on: November 12, 2018, 09:11:36 am »
It seems that vera is not aware of this and the best way to get them is to send an email to

Support@getvera.com

The more they know  about this issue the better.

If I run into this again, I will
« Last Edit: November 12, 2018, 09:24:43 am by AndersMalm »

Offline Thorden

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #106 on: November 12, 2018, 09:19:14 am »
It seems that vera is not aware of this and the best way to get them is to send an email to

Support@getvera.com

The more they know  about this issue the better.

Sorry, but they will just have you run around excluding and re-including devices until you get tired and give up. They are not addressing the real issue.


Offline Sender

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #107 on: November 12, 2018, 09:21:46 am »
It seems that vera is not aware of this and the best way to get them is to send an email to

Support@getvera.com

The more they know  about this issue the better.

Sorry, but they will just have you run around excluding and re-including devices until you get tired and give up. They are not addressing the real issue.

Do not log a case, but make them aware of the issue.

They do not actively read this forum in terms of product support.  Make them know about this issue other than this forum.
Good firmware is more important than good karma. (and this costed me lots of Karma)

Offline Bobone

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #108 on: November 12, 2018, 10:27:51 am »
How about their Facebook site?

Offline therealdb

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #109 on: November 13, 2018, 01:52:50 am »
I did it. I got the same reply as in the past. No ETA, bla bla.

I fear we're at least 6-9 months away to any real hope.

Time for a change.
Vera Edge EU, Fibaro FGRM 222 (14), Fibaro FGS 223 (26), Fibaro FGS 222 (6), Fibaro UBS (2), Fibaro+N Plug (3), NeoCoolCam Door Sensor (3), PIR (2) & Plugs (2), Nest (3), Home Server running my own integrations, Harmony Hub, OpenSprinkler, Personal Weather Station, Sonoff TH & more

Offline AndersMalm

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #110 on: November 13, 2018, 03:19:47 am »
I did it. I got the same reply as in the past. No ETA, bla bla.

I fear we're at least 6-9 months away to any real hope.

Time for a change.

Unbelievable they dont take this more seriously. I guess the US market is big enough so they dont care about EU

Offline Sorin

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #111 on: November 13, 2018, 03:48:36 am »
It seems that vera is not aware of this and the best way to get them is to send an email to

Support@getvera.com

The more they know  about this issue the better.

Sorry, but they will just have you run around excluding and re-including devices until you get tired and give up. They are not addressing the real issue.

Do not log a case, but make them aware of the issue.

They do not actively read this forum in terms of product support.  Make them know about this issue other than this forum.

I really feel everyone's frustration and we'd love to turn this around as fast as we can.

I do not condone going guerilla on this matter. But yes, everyone that is having this issue will be better logging a ticket with our Customer Care team.

This is not a bad intention or lack of will o Vera's behalf, it's just the fact that fully supporting these devices is not as easy as you might think. The full support of these devices is tied to S2 framework implementation. A process that is ongoing, and mandatory by Z-wave certification. So it will surely be done and we're full steam ahead on it, alongside ALL other projects mentioned in the other threads.


They do not actively read this forum in terms of product support.  Make them know about this issue other than this forum.

I'm not sure how to put this lightly, but this is, in fact, the main purpose of this forum, and saying that "they do not actively read this forum" are not light words.
I can guarantee you that we understand the extent of this matter and it's treated accordingly.

It's not often when the chairman of a big company and an entire consortium of companies goes public and takes matters in his own hands, but if it does that, it certainly must mean something. It means that this crowd and their opinions are critical and honest opinions about the current state of the products and he will deliver, in order to turn this around.

we will address every single problem!
« Last Edit: November 13, 2018, 04:07:11 am by Sorin »
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Offline Bobone

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #112 on: November 13, 2018, 04:11:29 am »
The silence is really damaging to Vera's brand at this moment.

At this point we want to know two things:
1) Is there an ambition to fix this issue?
2) A timeplan

It's "crisis ABC" to communicate. Good news or bad news does not matter.
No news is far worse for a brand as it undermines trust. Like in: "Are there other issues that I should consider before buying/expanding Vera?"...

Some progress in the communication.... Good Vera!

1) I guess we got some sort of vague answer to 1) above. NOT an ambition to hotfix this particular issue, but the delivery of S2 in some general release... Do note however that device suppliers were forced at the beginning of 2017 to have implemented S2. I know of no software development project with specs that takes this long time. Have they started?
2) No timeplan. Not even a hint...

Obviously pressure is not high enough!
Is Vera S2 non-compliant across the board?

Offline Sorin

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #113 on: November 13, 2018, 04:21:36 am »
New hardware will indeed have to be compliant to S2, the existing hardware is based on the pre-S2 requirements and is compliant to those.
Hotfixing has been analyzed but it's not the solution, as it will break other compatibilities. The perfect solution for this is still being under scrutiny.

The timeplan is tied to the same time frames mentioned by Melih.
« Last Edit: November 13, 2018, 04:27:39 am by Sorin »
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline Bobone

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #114 on: November 13, 2018, 04:26:52 am »
The timeplan is tied to the same time frames mentioned by Melih.
Thank you Sorin,
But, could you please repeat the time plan?
Best regards,
Bob

Offline AndersMalm

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #115 on: November 13, 2018, 08:42:21 am »
As a new customer I can tell you I will use my return right the minute I step into this poop  (Already have but didnt know about this and got it working by doing factory reset on everything). And i'm probably not alone. First impressions last. I'm also an engineer by trade, normal consumers will be even less forgiving. You should put all possible resources at this until solved.

Offline therealdb

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #116 on: November 14, 2018, 02:21:25 am »
The timeplan is tied to the same time frames mentioned by Melih.

As I said, I was expecting this. I spent too much time working in IT, that I can feel the pain from the signs.

To be honest, you should remove this device from your compatibility list, since it is not.

I don't know if I'll have the patience to wait more. Waiting 1 minute for lights to turn on or having them turn on again when switching off is quite frustrating. Hearing my wife telling me to spend money on working things and not prototypes adds insult to injury.
Vera Edge EU, Fibaro FGRM 222 (14), Fibaro FGS 223 (26), Fibaro FGS 222 (6), Fibaro UBS (2), Fibaro+N Plug (3), NeoCoolCam Door Sensor (3), PIR (2) & Plugs (2), Nest (3), Home Server running my own integrations, Harmony Hub, OpenSprinkler, Personal Weather Station, Sonoff TH & more

Offline Thorden

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #117 on: November 14, 2018, 02:53:05 am »

I do not condone going guerilla on this matter. But yes, everyone that is having this issue will be better logging a ticket with our Customer Care team.


Ok, and then what?
Start working with the support people pretending they can do anything about it, and wasting everyones time? Or do you have a different kind of process for these devices?
The problem is that you don't support the device, and it shouldn't be on your supported devices list at all.

I have only one of them installed, five more on the shelf waiting for a solution. They have been there for more than a year, I purchased them because they were supposed to be supported devices. The one I have installed is creating a lot of problems and delays. It frequently fails to switch on or off completely. I have logged a ticket, but got tired of support having me doing endless exclusions and inclusions to see if it made a difference. It is a total waste of time, and we all know it. You can't continue this way, it is a joke.


Offline Sorin

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #118 on: November 14, 2018, 09:35:08 am »
Thorden,

Support people are doing everything they can, given the current state of software integration of these devices, and I bet they are willing to do more, and they constantly do that in other situations.

On the compatibility page, these devices are already flagged with Known issues.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

HOURS OF OPERATION for Customer Care Department - 24/7

Offline Sender

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Re: Fibaro Double Switch (FGS-223) Lag
« Reply #119 on: November 14, 2018, 09:39:37 am »
Sorin,

We already know these issue are there for about 2 years. I appreciate that you are doing everything you can. But as a customer and user having these major issues this is never enough.

It takes all the power and juice out of my HA system. As well locally as in automation.

Sorry to swear but it just sucks this way.

The only one that can solve it for us. Is vera.
Good firmware is more important than good karma. (and this costed me lots of Karma)