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Author Topic: MCV won't upgrade  (Read 2303 times)

Offline mpicco-RCS

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MCV won't upgrade
« on: July 06, 2011, 06:03:59 pm »
I get the following message when I try to upgrade to the newer version:
Update failed! Unable to upload your config files to the server. Please Save a Backup manually and then try again with Restore to factory defaults

I've saved a backup and restored to factory defaults, yet this message still comes up.

What can I take a look at, or try?

Thanks.

Offline Daniel

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Re: MCV won't upgrade
« Reply #1 on: July 07, 2011, 08:53:10 am »

Please enable tech support and submit a trouble ticket with the logs so we can check your unit and see exactly what happens.

Thanks!
Daniel Stefan ▾ Head of Customer Care
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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Offline mpicco-RCS

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Re: MCV won't upgrade
« Reply #2 on: July 07, 2011, 03:14:23 pm »
Thank you!  I've just enabled tech support.