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Author Topic: Vera Plus won't factory reset. HELP!  (Read 1480 times)

Offline stephendoll

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Vera Plus won't factory reset. HELP!
« on: March 19, 2018, 06:10:44 am »
I have a Vera Plus unit for a client, I was pairing it with some Yale door locks, everything is fine.

Then I get a "Controller Down" notification. Only the Power LED is on, nothing else going on. I try to reset it. Nothing. Try to factory reset it. Nothing. Just a solid power light. Absolutely nothing else will come on. I left it overnight without Ethernet. Nothing. Left it overnight again WITH Ethernet. Nothing. It's not showing up on my network.

I've done the reset button, press 6 times in 6 seconds. I've done 3 times in 6 seconds. I've tried everything I can basically find on the internet about this problem and I am no closer to fixing it than I was earlier this week.

The biggest problem is that I live in Thailand. This item is shipped from Singapore with an EU frequency. I cannot order a new one for them in the timeframe available. ANY help would be greatly appreciated. Thank you!

Offline Sorin

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Re: Vera Plus won't factory reset. HELP!
« Reply #1 on: March 19, 2018, 10:41:51 am »
Hello Stephen,

I see that you already scheduled a phone call with our Customer Care Dept.
Hope everything will turn out well.
Sorin M. ▾ Community Manager
Vera Control, Ltd. ▾ Smarter Home Control  ▾ support@getvera.com ▾www.getvera.com ▾ +1 (866) 966-2272

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